Costa Assistant Store Manager

Scoffs Group; Spearywell; On-site; GBP 25,000 - 32,000; Full time

Job summary

A leading coffee franchise in the UK seeks an Assistant Store Manager to support daily operations and inspire the team. You will deliver exceptional customer experiences and uphold brand standards. Key responsibilities include acting as a shift leader, training staff, and ensuring high-quality coffee. Ideal candidates possess strong people skills and a passion for coffee and customer service. This role provides opportunities for growth and rewards dedication, making it suitable for those eager to advance in the hospitality industry.

Benefits

Discounts and rewards

Employee Assistance Programme

Company Pension Scheme

Training and apprenticeships

Free Lunch & Drinks on Shift

Long service awards

Store-wide bonuses

Qualifications

• Passion for coffee and people.
• Experience supervising shift teams is preferred.
• Strong communication and coaching skills.

Responsibilities

• Act as shift leader in the Store Manager's absence.
• Drive team culture and coach team members.
• Ensure coffee quality and standards are upheld.
• Deliver excellent customer service.
• Take a hands-on approach to daily operations.

Skills

Customer service

Leadership

Communication

Team coaching

Job description

Overview

As an Assistant Store Manager, you'll support the Store Manager in leading the team to deliver exceptional results and memorable customer experiences. You'll take full ownership of shifts, ensuring smooth operations and upholding Costa's brand and quality standards - all while bringing your own personality to the role.

Responsibilities

• Acting as shift leader in the Store Manager's absence, overseeing all aspects of the store
• Driving a positive team culture and coaching Baristas and Barista Maestros
• Ensuring the perfect coffee every time - maintaining standards of grind, dose, and recipe
• Launching new drinks and leading seasonal campaigns with enthusiasm
• Delivering outstanding customer service across in-store, Costa Collect, and Delivery platforms
• Taking a hands‑on approach to daily operations, training, and team development
• Setting high standards in all you do - from cleanliness and compliance to sales and service

You will be a natural motivator with a commercial mindset, strong people skills, and a focus on quality. You lead from the front, inspiring others, and thrive in a fast‑paced environment.

Requirements

• A passion for coffee, people, and excellent customer service
• Previous experience supervising shift teams (preferred but not essential)
• Great communication and coaching skills
• Confidence to take charge and adapt quickly
• Full flexibility with working hours
• A growth mindset - you want to develop yourself while helping others do the same

Step Up as an Assistant Store Manager - Grow with Scoffs Group

Proud to be the UK's Largest Costa Coffee Franchise

Are you a natural leader with a passion for coffee and people? Looking for the next step in your hospitality career? This could be the opportunity you've been waiting for. At Scoffs Group, we’re proud to be the largest Costa Coffee franchise in the UK. We’re on the lookout for an ambitious and hands‑on Assistant Store Manager to support day‑to‑day operations, drive team performance, and ensure every customer enjoys an unforgettable Costa experience. We are an award‑winning franchise, proudly representing Costa Coffee – the UK’s favourite coffee brand 11 years in a row. Our teams are built on warmth, inclusivity, and a shared love of great coffee and even better service. At Scoffs, you’ll be part of a close‑knit community that supports one another, celebrates success, and never stops growing.

Benefits

• Instant Perks with Boostworks – Unlock exclusive discounts and team member rewards from day one
• We've Got Your Back – Free, confidential support via our Employee Assistance Programme (Life & Progress)
• Wagestream Access – Take control of your pay, access earnings early, and manage finances with ease
• Secure Your Future – Contribute to our Company Pension Scheme and plan ahead confidently
• Learn While You Earn – Access training and apprenticeships through our partners at Yuzu Training
• Free Lunch & Drinks on Shift – Enjoy lunch and handcrafted drinks
• Perks That Go Beyond You – Get discounts for yourself on & off shift!
• Loyalty Pays Off – Receive long service awards and recognition for your dedication
• We Celebrate You – From day one milestones to big wins, we make every moment matter
• Team Wins = Bonus Time – Celebrate success with store‑wide bonuses when targets are smashed

Ready to Lead the Way? If you're ready to develop your leadership skills, inspire a brilliant team, and build a fulfilling future with a brand you're proud of – we'd love to hear from you.