Corporate Receptionist

Mitie Group plc.; Halifax; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management company is looking for a Lobby Ambassador (Corporate Receptionist) in Halifax. This role involves creating a warm and welcoming experience for visitors while efficiently managing lobby operations. Candidates should have at least 2 years of experience in high-end hospitality, exceptional communication skills, and a commitment to customer service. The position offers a competitive hourly rate of £12.71 for a full-time role, Monday to Friday, ensuring a premium service environment.

Qualifications

• Minimum 2 years’ experience in high-end hotels or prestigious corporate environments.
• Exceptional verbal, written, and interpersonal communication skills.
• Immaculate grooming and professional appearance.

Responsibilities

• Greet and assist all visitors with a professional approach.
• Manage visitor check-ins and ensure smooth processes.
• Oversee the lobby environment to maintain high standards.

Skills

Communication Skills

Attention to Detail

Customer Service

Technical Proficiency

Core Skills

Tools

Outlook

Word

Teams

Chrome

Condeco

Job description

Lobb Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, Halifax city centre, West Yorkshire
Hourly: £12.71, 40 hours per week
Availability required: Monday to Friday 7am - 4pm
Reporting to: Regional FOH Lead
Role Overview: As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5‑star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you'll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.

Key Responsibilities

• Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge‑level approach.
• Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check‑ins: Manage visitor check‑ins and check‑outs, ensuring smooth access and departure processes.
• Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms.
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting: Connecting our visitors with where they need to be in the building.
• Security: Be vigilant at all times to keep our colleagues and visitors safe.

Main Duties

• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow‑up.
• Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
• Local Expertise: Provide comprehensive information about local attractions, services, and events.
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
• Visible Support: Act as a tangible and accessible point of service for all inquiries.
• Team Collaboration: Work closely with client's workplace experience teams to support their initiatives, activities and events.

Qualifications

• Experience: Minimum 2 years’ experience in high‑end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication Skills: Exceptional verbal, written and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical Proficiency: Skilled in Outlook, Word, Teams and Chrome; experience with visitor management tools like Condeco.
• IT: Ability to handle a high volume of queries over different platforms.
• Customer Service: “How can I help” mindset aligned with that of a 5‑star hotel.
• Core Skills: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritization and personal organization.