Corporate Complaints Officer

ESSENTIAL EMPLOYMENT LTD; London Borough of Lambeth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading employment agency in London is seeking a Corporate Complaints Officer to ensure timely, high-quality responses and deliver excellent customer-oriented service. The role supports colleagues in providing efficient complaints resolution. Ideal candidates will have experience in customer service and strong communication skills. This temporary position offers a rate of £24.62 per hour.

Qualifications

• Experience in customer service and complaint resolution.
• Strong communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Ensure timely responses to complaints.
• Deliver excellent customer-oriented dispute resolution service.
• Support colleagues in delivering efficient information services.

Job description

Corporate Complaints Officer needed in Lambeth

The rate is £24.62ph PAYE

This is a temporary role

The reference number is: RQ1640043

The successful candidate will be responsible for ensuring timely good quality responses are delivered and that advice and guidance is given to colleagues in delivering that function.

They will deliver an excellent customer‑orientated dispute resolution service which provides the customer with a suitable solution and a satisfying experience, by contributing and supporting the delivery of an efficient complaints and information service, whilst supporting internal colleagues in delivering this.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to [e-mail] quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre‑employment checks including references so please be prepared.