Corporate Bank Technology – Major Incident Manager - Europe Region

Deutsche Bank; Park Central; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global banking institution is seeking a Major Incident Manager in Birmingham. This role involves owning incidents end-to-end, ensuring technical excellence, and leading a team in a hybrid working environment. Candidates should have strong coordination skills and experience in IT within complex environments. The institution values employee development and offers competitive benefits, including a comprehensive salary package and flexible working arrangements.

Benefits

Hybrid Working

Competitive salary and non-contributory pension

30 days’ holiday plus bank holidays

Life Assurance and Private Healthcare

Flexible benefits including Retail Discounts

CSR programme with volunteering leave

Qualifications

• Experience in IT in complex or highly regulated environments.
• Ability to lead teams towards measured improvements in delivery.
• Strong communication skills with stakeholders at all levels.

Responsibilities

• Own Major Incidents end-to-end from engagement to closure.
• Ensure data-driven insights are core to Incident Management.
• Accelerate resolution by partnering with other technology teams.
• Provide consistent communication throughout the lifecycle.
• Develop future leaders in Major Incident Management discipline.

Skills

Technical coordination

Java

Unix

SQL

Oracle

Google Cloud Platform

Messaging

KAFKA

Stakeholder communication

Job description

<3>Description

Corporate Bank Technology – Major Incident Manager - Europe Region

Job Information

Location Birmingham

Corporate Title Vice President

Deutsche Bank’s Corporate Bank division is a leading provider of cash management, trade finance and securities finance. We complete green-field projects that deliver the best Corporate Bank – Securities Services products in the world. Our team is diverse, international, and driven by shared focus on clean code and valued delivery.

You will work as part of Corporate Bank Production Services, bringing a hands‑on technical approach to the solutions we use to improve our responsiveness and stance to stability and resilience in the production environment.

In this role you will have a global impact, leading the Major Incident activities in the European Region to ensure that the technology capabilities we offer to our clients are available. Driving both a reactive and proactive stance to operational activities and the transformation of IT Service Management, you will focus the team on how our Clients can get the very best service from technology at the bank.

What we’ll offer you

A healthy, engaged and well‑supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

Expected benefits include:

• Hybrid Working – eligible employees can work remotely for part of their working time and reach a working pattern that works for them.
• Competitive salary and non‑contributory pension.
• 30 days’ holiday plus bank holidays, with the option to purchase additional days.
• Life Assurance and Private Healthcare for you and your family.
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits.
• The opportunity to support a wide‑ranging CSR programme + 2 days’ volunteering leave per year.

Your Key Responsibilities

• Own Major Incidents end‑to‑end, from engagement to closure, exercising clear authority and driving progress against a structured and methodical plan.
• Ensure data‑driven insights and a deep technical understanding is at the core of the Incident Management process and operations.
• Accelerate resolution by partnering effectively with other technology teams in the organisation, ensuring the right skills are engaged at the right time.
• Provide consistent, accurate, and timely stakeholder communication at all levels in the organisation throughout the lifecycle, including concise executive context and business impact.
• Develop future leaders and overall culture across Corporate Bank Technology by role‑modelling and teaching world‑class levels of excellence in the Major Incident Management discipline.

Your Skills and Experience

• Experience in IT in complex or highly regulated and data‑heavy environments.
• Strong technical coordination skills to bring a breadth of technical understanding and direction to the team.
• Technical skillset – Java, Unix, SQL, Oracle, Google Cloud Platform, Messaging, KAFKA.
• Evidence of use of a range of observability and monitoring products and platforms.
• Demonstrate high performance and focus, leading teams effectively towards measured improvements in delivery.
• Ability to communicate effectively with stakeholders at all levels of seniority.

How we’ll support you

• Training and development to help you excel in your career.
• Coaching and support from experts in your team.
• A culture of continuous learning to aid progression.
• A range of flexible benefits that you can tailor to suit your needs.

Adjustments

If you have a disability, health condition, or require any adjustments during the application process, we encourage you to contact our Adjustments Concierge on to discuss how we can best support you. Alternatively, you can share your phone number, and a member of the team will be happy to call you to talk through your specific requirements.

Equal Employment Opportunity

We welcome applications from all people and promote a positive, fair and inclusive work environment.