Coordinator - Property Services

Sovereign Housing Association; Dursley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading housing association in Dursley is seeking a Coordinator to join their Property Services division. The ideal candidate will be exceptionally well organized, with strong customer service skills and experience in a fast-paced environment. Responsibilities include scheduling repairs and maintenance, liaising with residents and trade staff, and managing workloads. This role offers a competitive rewards package and potential for personal growth within the organization.

Benefits

Generous holiday allowance

Flexible holiday buy/sell options

Paid wellbeing and volunteering days

Industry-leading pension scheme

Flexible working arrangements

Comprehensive recognition scheme

Extensive wellbeing discounts

Qualifications

• Experience in administration within a busy customer-focused role.
• Some understanding of building maintenance terminology preferred.
• Experience using several different computer systems.

Responsibilities

• Receive work orders and schedule work diaries for trades employees.
• Liaise with trade staff and residents about scheduled maintenance works.
• Manage diary and bookings schedule for the team.

Skills

Strong customer service focus

Confident telephone manner

Ability to manage own workload

Solid experience in administration

Empathy and passion for helping people

Job description

Overview

Are you exceptionally well organised with a keen eye for detail and passionate about providing outstanding service to both customers and colleagues? Do you thrive in dynamic environments where each day presents unique challenges and opportunities to make a meaningful difference? We are currently looking for a Coordinator to join our vibrant and fast paced operations support Team, working in our Property Services division in our Yate, Nibley Office on a permanent basis. This role offers an excellent opportunity for someone who enjoys creating order from complexity while delivering exceptional customer experiences.

Role and responsibilities

• Receive work orders and schedule work diaries for trades employees completing repairs and maintenance works for our residents.
• Liaise with trade staff and other repairs staff to ensure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.
• Deliver the right outcome for our customer.
• Provide a first point of contact within your area for business partners.
• Assist in complaint and query resolution.
• Manage a diary and bookings schedule for the team.
• Complete required administration tasks.
• Seek opportunities to improve performance and offer solutions.
• Establish and maintain own effectiveness by developing strong working relationships with team members and business stakeholders.
• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.
• Ability to manage your own workload.
• Strong customer service focus and confident telephone manner.
• The ability to think quickly and clearly and work well under pressure.
• Empathy and a passion for helping people.
• As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors.

Rewards package / Benefits

• Generous 25 Days Holiday allowance (pro rata) plus all UK Bank Holidays, with an additional extra day accrued every year up to a maximum of 30 days to reward your continued service.
• Flexible opportunity to buy or sell holiday days as part of our comprehensive flexible benefits package, tailored to your personal circumstances.
• 3 additional paid wellbeing days and 2 paid volunteering days.
• Industry-leading company pension scheme, with exceptional employer contributions matched up to 12% to help secure your financial future.
• Progressive flexible working arrangements that support your work-life balance and personal wellbeing.
• Comprehensive recognition scheme celebrating your achievements and contributions to organizational success.
• Extensive wellbeing discounts and benefits package supporting your physical and mental health.