Coordinator - Property Services

Sovereign Housing Association; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A local housing organization in Basingstoke is looking for a Scheduling Administrator. You will manage work orders and schedule repairs while liaising with trade staff. The ideal candidate has strong administrative skills, a focus on customer service, and the ability to work under pressure. This role offers a generous benefits package including flexible working options and holiday entitlements.

Benefits

Flexible benefit pot

25 Days Holiday

Generous pension scheme

Wellbeing discounts

Recognition scheme

Qualifications

• Solid experience in administration within a busy customer-focused role.
• Some understanding of building maintenance terminology preferred.
• Experience using several different computer systems.

Responsibilities

• Receive work orders and schedule diaries for repairs and maintenance.
• Liaise with trade staff to meet appointment targets.
• Manage diary and bookings schedule for the team.

Skills

Administration experience

Customer service focus

Telephone communication skills

Ability to manage workload

Job description

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsibleto deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people
• As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors

Rewards package

• £ yearly flexible benefit pot to use against benefits of your choice
• 25 Days Holiday (pro rata + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• Generous company pension scheme, matched up to 12%
• Flexible working
• Recognition scheme
• Wellbeing discounts

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive, whatever their personal or professional background. We encourage applications from all. We believe that diverse talent makes us stronger.