Controller Scheduler

Gilmartins; Dunstable; On-site; GBP 30,000 - 40,000; Full time

Job summary

A property management company in Dunstable is seeking an experienced Engineer Scheduler to lead a team of tradespeople. Responsibilities include scheduling repairs, managing communications with tenants and operatives, and ensuring efficient operations. The ideal candidate will possess excellent communication skills and a strong background in resource planning. This full-time, office-based position offers growth opportunities and various employee benefits.

Benefits

Career development opportunities

Employee Assistance access to support

Free Personal Trainer sessions

Hamper at Christmas

Qualifications

• Experience in scheduling routes and issuing jobs to engineers.
• Ability to manage a demanding workload in a fast-paced environment.
• Strong administration skills.

Responsibilities

• Running daily schedules for a team of trades operatives.
• Liaising with operatives, tenants, and clients regarding repairs.
• Logging work requests onto the job management system.

Skills

Excellent communication

Multi-tasking

Resource planning

Job description

Overview

We are recruiting for experienced EngineerSchedulers (Controllers) to work in our Head Office in Houghton Regis. The role is to lead a team of 5-6 trades people (roofers, carpenters, electricians, plumbers) and act as their main point of contact. Liaising with tenants, they raise property repair jobs and allocate to the correct trade. Communication, organisation and problem-solving are some of the key skills required for this role. Working in social housing reactive repairs is interesting, rewarding, varied and fast-paced.

Our people are committed to providing the very best customer care and service to our clients. In return, we provide a great working environment, job satisfaction and opportunities for career progression.

Responsibilities

• Running daily schedules for a team of 5-6 trade operatives (electricians, plumbers, etc).
• Continually liaising with trade operatives, tenants and clients (local authority or housing association) by phone, email and live chat regarding updates on repairs.
• Arranging parts or materials for click/collect where not available from usual suppliers.
• Logging multiple engineer work requests onto the in-house job management system and tracking each request through to completion.

Essential Skills / Experience

• Excellent communication and listening skills.
• Ability to multi-task to manage a demanding workload in a fast-paced environment.
• Excellent resource planning and administration skills.
• The ideal candidate will have worked in a similar role scheduling routes and issuing jobs to engineers.

Company Benefits

• Career development opportunities
• Employee Assistance access to a range of support and advice by telephone and via a mobile phone app
• Free Personal Trainer group sessions after work every Thursday
• Hamper at Christmas

This is a full-time office-based (not remote working) position. Our hours of work are 8am to 5pm Monday to Friday and this role requires working until 6pm and 1 Saturday or Sunday each month. Extra hours are paid at standard rate in addition to salary.