Control Room Operators

Randstad Cpe London; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A staffing agency is seeking Control Room Operators in Dartford, England. Candidates must have experience in operational control rooms, preferably in emergency services or National Highways. The role involves leading a team, managing responses to incidents, and ensuring safety procedures. Strong communication skills and effective problem-solving abilities are essential. This position offers a chance to contribute to operational excellence in a critical environment.

Qualifications

• Experience of working in an operational control room, in an emergency services or National Highways environment.

Responsibilities

• Lead and manage a team of control room operators delivering high service standards.
• Coordinate deployment of resources to resolve incidents.
• Monitor safety systems and manage responses to alarms.
• Ensure accurate recording of network occupancy.
• Update stakeholders on critical incidents.

Skills

Operational control room experience

Excellent communication skills

Effective problem-solving aptitude

Education

Direct Experience or equivalent

Job description

Our client urgently requires 4 Control Room Operators, please can you provide some suitable candidates. Experience of working in an operational control room, in an emergency services or National Highways environment is essential.

Start date ASAP

End date 27/09/2026

Location: Dartford, Kent

Shifts 2 day shifts 2 nights shifts 4 off

Description:

• To lead and manage a team of control room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 road network.
• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

The following qualities/experience are essential:

• Experience of working in an operational control room, in an emergency services or National Highways environment.

Desirable but not essential:

• Experience of working in an environment involving the time-critical deployment of resources.
• Experience of working in a performance driven environment.
• Excellent communication skills, both oral and written
• Aptitude for effective problem solving

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Required Qualifications

• Direct Experience or equivalent