Control Room Operator

Randstad Sourceright; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment service provider in Dartford is seeking a Control Room Operator to maintain critical operations on the M25 network. This role involves managing live incidents, deploying teams, and maintaining logs in a high-pressure environment. Ideal candidates possess strong communication skills and attention to detail. The position requires flexibility for 12-hour shifts and includes mandatory training. Successful applicants will contribute to the safety of the public and facilitate efficient operations.

Qualifications

• Proven ability to thrive in a high-volume, high-pressure environment.
• Exceptional attention to detail for accurate record-keeping.
• Strong verbal communication for resource deployment.

Responsibilities

• Manage live incidents across the M25 network with swift actions.
• Deploy teams rapidly to mitigate damage and meet KPI response times.
• Maintain accurate logs for management and compliance purposes.
• Monitor infrastructure, escalating issues when necessary.
• Manage roadworks timings and participate in winter decisions.
• Utilise camera systems for network surveillance.

Skills

High-pressure decision-making

Attention to detail

Verbal communication skills

Methodical task management

Flexibility for shift work

Job description

Job title : Control Room Operator

Location : Dartford (Occasional travel to South Mimms required for power outages and 2 weeks initial training)

Contract length : 7-8 months

Shift Pattern : 4 days on, 4 days off (12-hour shifts starting at 6 am / 6 pm)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a a highly vigilant and detail-oriented Control Room Operator to join the team based in Dartford. You will be an integral part of the Connect Plus contract, maintaining critical operations on the M25 and surrounding National Highways network (Area 5).

This role operates within a high-pressure, fast-paced environment where accurate and swift decision-making is paramount to ensuring the safety of the public and our field teams. You will work within a control room alongside National Highways client operators.

Incident Management

Respond to and manage live incidents across the M25 network, including broken-down vehicles and Road Traffic Collisions (RTCs).

Deployment Coordination

Deploy Incident Support Units and other relevant teams (e.g., for barriers, carriageway defects, spillages, lighting) rapidly to mitigate damage to assets and meet strict KPI response times (e.g., arrival within 20 minutes).

Detailed Logging

Maintain accurate, succinct and comprehensive live action logs of all disruptions, instructions and outbound actions for management review and regulatory compliance.

Asset Monitoring

Monitor network infrastructure, including tunnels and bridges, escalating issues to tunnel engineers or onsite mechanics as necessary.

Roadworks Coordination

Manage and log cone down and up times for planned roadworks on the network.

Winter Maintenance

Participate in the winter decision-making process, assisting in the determination and deployment of grit runs (green, amber, or red priority areas).

CCTV / Camera Work

Utilise camera systems for constant network surveillance and incident verification.

What We're Looking For

Essential

• Proven ability to thrive in a high-volume, high-pressure, 24 / 7 operational environment
• Exceptional attention to detail and accurate record-keeping skills
• Strong verbal communication skills for clear and effective deployment of resources
• A calm and methodical approach to managing multiple critical tasks simultaneously
• Flexibility to work a rotational shift pattern (4 on / 4 off, 12-hour shifts)

Desirable

• Previous experience in a dedicated Control Room environment (e.g., Traffic, Utilities, Security)
• Experience or background in emergency response services (e.g., 999 call centres, non-emergency dispatch)

Details

• Training: Successful candidates must complete a mandatory 2-week training period at the South Mimms control room

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