Control Operator - Emergency Response

Connaught Resourcing Ltd (Education); Loughborough; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare recruitment agency is seeking a Part-Time Control Operator to join their emergency response service in Loughborough. This vital role requires candidates to manage emergency calls and provide support to vulnerable residents in a 24/7 operation. Key responsibilities include assessing situations, liaising with emergency services, and maintaining confidentiality. Candidates should have experience in call handling and be calm under pressure. The position involves varied shifts, including evenings and weekends.

Qualifications

• Experience of call handling using the Tunstall PNC system is essential.
• Candidate must remain calm and confident under pressure.
• Excellent communication skills are required.

Responsibilities

• Respond promptly to emergency calls and alarm activations.
• Assess situations and arrange appropriate support.
• Provide calm and professional support over the telephone.
• Accurately record information while maintaining confidentiality.
• Liaise with relevant teams and agencies.
• Work flexibly across evenings, weekends, and bank holidays.

Skills

Call handling experience using the Tunstall PNC system

Calm decision-making under pressure

Excellent telephone manner

Strong communication skills

Caring and patient approach

Confidence using computer-based systems

Flexibility in shift patterns

Job description

Part‑Time Control Operator - Emergency Response Service

Location: Loughborough

Hours: Average 24 hours per week (shift‑based)

Contract: Temporary, Part‑Time

Connaught Resourcing is a trusted specialist in healthcare recruitment, partnering with leading health and social care providers across the UK. We are currently working in partnership with a well‑established local authority that delivers vital supported housing and emergency response services for elderly and vulnerable residents.

Our client is seeking a Part‑Time Control Operator to join their Lifeline‑style monitoring and response service. This is a vital frontline role within a 24/7 operation, supporting individuals to live independently and safely in their own homes. You will be responsible for handling emergency alarm activations, urgent calls, and out‑of‑hours incidents, ensuring customers receive the appropriate support as quickly as possible.

The role operates on a rotating 4‑on, 4‑off shift pattern, which includes evenings, weekends, and bank holidays. Some shifts may involve lone working.

Key Responsibilities

• Respond promptly to emergency calls and alarm activations
• Assess situations and arrange appropriate support, including emergency services, on‑call staff, or next of kin
• Provide calm, reassuring, and professional support over the telephone
• Accurately record information while maintaining strict confidentiality
• Liaise with wardens, repairs teams, contractors, and partner agencies
• Work flexibly across evenings, weekends, and bank holidays

About You

• Essential: Experience of call handling using the Tunstall PNC system
• Calm, confident, and able to make sound decisions under pressure
• Excellent telephone manner and communication skills
• Caring, patient, and empathetic approach
• Confident using computer‑based systems
• Flexible and reliable, with the ability to work varied shift patterns

If you're interested in finding out more, please submit your application to Laura at Connaught Resourcing.

Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.