Control Manager

JPMorgan Chase & Co.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial services firm is looking for a Control Manager to oversee operational risk management and ensure compliance. The ideal candidate will have experience in audit or operational risk at a major financial institution. Key responsibilities include managing risk evaluation programs and partnering across various functions to enhance risk management practices. Strong project management skills and proficiency in Microsoft Office are essential. This role offers a collaborative work environment in London, emphasizing diversity and inclusion.

Qualifications

• Experience in Audit/Controls/Operational Risk Management.
• Ability to manage competing priorities under tight deadlines.
• Knowledge of Marketing and Customer Experience processes.

Responsibilities

• Manage the Control and Operational Risk Evaluation program.
• Partner with cross-functional colleagues for risk practices.
• Support global regulatory engagements for the International Consumer Bank.

Skills

Operational Risk Management

Project Management

Audit Controls

Communication Skills

Business Analysis Skills

Tools

Microsoft Office

Jira

Confluence

Job description

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Job Description

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase — to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the centre. We have created a new organization and we are looking for solution‑oriented, commercially minded, customer‑focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

As a Control Manager, you will be responsible for the hands‑on delivery and implementation of firm‑wide programs within the International Consumer Business Globally and Chief Strategy & Growth Office initiatives.

The Role

You’ll be part of an agile, future focused, and collaborative team. On any day of the week, you might assess the operational strengths and vulnerabilities involved in a recent acquisition, design enhancements to our business platform to support new and existing products, develop an advanced technology solution built with machine learning to drive process improvement, or proactively identify and respond to high‑profile issues or emerging risks of utmost importance to senior managers. In Control Management you are exposed to a stimulating and rewarding environment, where a wide range of investment and banking activities require engagement with cross‑disciplinary teams to build creative solutions. Our people‑first culture underpins everything that we do. Here, you’ll have the opportunity to grow your career, master new skills for the future, and join a diverse, inclusive community of professionals that embrace teamwork and innovation.

Job responsibilities

• Control and Operational Risk Evaluation Framework: Manage the Control and Operational Risk Evaluation (CORE) program. Focusing on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies, and Control Governance & Reporting.
• Operational Risk Management: Partner effectively with colleagues across the firm’s Business, Legal, Compliance, Risk, Audit, and Technology functions to drive consistent and rigorous operational risk practices and control programs, including risk mitigation, key risk indicators, control design, and performance evaluations.
• Firmwide Programs: Manage key firm‑wide initiatives including but not limited to Marketing and Customer Experience across International Consumer Bank Globally and for Firm’s Strategy & Growth Office (SGO). Constantly assess the effectiveness of governance relative to established programs, business processes, and the direction the firm is taking.
• Regulatory Engagements: Support global regulatory interactions/relationships/exams and subsequent Matter Requiring Actions (MRA) for International Consumer Bank Globally including but not limited to Marketing and Customer Experience.
• Policy and Standards compliance: Monitor operational practices in compliance with relevant risk standards, policies, and regulations to maintain an effective control environment. Responsible for a portfolio of key metrics to inform on the health of the operational risk and control environment.
• Training and Other Control Initiatives: Manage projects and initiatives relating to risk and controls.
• Identify, assess, advise, and drive strategic solutions to increase efficiency, create a more resilient operating environment and ensure effectiveness of key controls.

Required Qualifications, Capabilities and Skills

• Experience in, or working with, Audit / Controls/ Operational Risk Management at a large, financial organization. Knowledge of Marketing, Customer Experience, Open Banking and Change Management processes is a big plus.
• Experience across conducting Risk and Control Self‑Assessment reviews and management of operational risk issues, with new product launches and/or product change.
• Excellent organizational and project management skills; able to manage competing priorities under tight deadlines.
• Proficient Microsoft Office skills, including PowerPoint and Excel; Jira and Confluence.

Preferred Qualifications, Capabilities and Skills

• Strong attention to detail, control mindset and business analysis skills.
• Professional maturity and confidence in expressing a point of view with senior management.
• Great communication skills, including active listening and the ability to capture and deliver key takeaways.

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About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first‑class business in a first‑class way approach to serving clients drives everything we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.