Control Centre Operator – Emergency Response (Sheltered Housing)

Opus People Solutions Ltd; Rugby; On-site; GBP 16,000 - 23,000; Full time

Job summary

Opus People Solutions Ltd, on behalf of Rugby Borough Council, seeks a capable Control Centre Operator to join the Sheltered Housing Team in Rugby. The role requires handling calls, recording details, and acting according to policy to ensure resident safety.

The successful candidate will have a driving licence, experience in a call centre, and a calm, customer‑focused approach, with clear English and competent IT skills. The position is onsite at Rugby Town Hall.

Qualifications

• Experience of working with vulnerable adults.
• Call centre background required.
• Full UK driving licence essential.

Responsibilities

• Respond to calls from the Control Centre and take appropriate action.
• Maintain accurate records of residents, calls, incidents and equipment.
• Assist with equipment installation/repair and respond to emergencies in person.

Skills

Call centre experience

Vulnerable adults experience

Driving licence

Tools

IT skills

Job description

Opus People Solutions Ltd, on behalf of Rugby Borough Council, seeks a capable Control Centre Operator to join the Sheltered Housing Team in Rugby. The role requires handling calls, recording details, and acting according to policy to ensure resident safety.

The successful candidate will have a driving licence, experience in a call centre, and a calm, customer‑focused approach, with clear English and competent IT skills. The position is onsite at Rugby Town Hall.