Emergency Response Control Centre Operator

JT Recruit Ltd; Rugby; On-site; GBP 23,000 - 32,000; Full time

Job summary

JT Recruit Ltd on behalf of a client in Rugby seeks a friendly Control Centre Operator for its Sheltered Housing Team to provide a sensitive, responsive service to residents and callers.

You will respond to emergency calls, keep accurate records of residents and equipment, and assist with on-site emergency responses when needed. A full UK driving licence is required; role is Monday to Friday 9am–5pm, initially until 18 December 2026.

Qualifications

• Must be customer-service oriented and able to handle sensitive information.
• Ability to respond to calls in line with policy and procedure.
• Full UK driving licence required for on-site emergencies.

Responsibilities

• Respond to calls connected to the Control Centre and take appropriate action.
• Maintain up-to-date records of residents, calls, incidents and equipment.
• Make on-site emergency responses and assist with equipment installation/repair.

Skills

Customer service

Emergency response

Tools

Driving Licence (UK)

Job description

JT Recruit Ltd on behalf of a client in Rugby seeks a friendly Control Centre Operator for its Sheltered Housing Team to provide a sensitive, responsive service to residents and callers.

You will respond to emergency calls, keep accurate records of residents and equipment, and assist with on-site emergency responses when needed. A full UK driving licence is required; role is Monday to Friday 9am–5pm, initially until 18 December 2026.