Control Centre Operator - Sheltered Housing Telecare

Civic Recruitment Limited; Rugby; On-site; GBP 16,000 - 24,000; Part time

Job summary

Civic Recruitment Limited is seeking a Control Centre Operator to work with the Council's Sheltered Housing Control Centre in Rugby. You will respond to emergency and non-emergency calls, log incidents, and support telecare equipment installation and maintenance.

The role requires calm decision-making, clear communication, and the ability to prioritise across multiple systems. A full UK driving licence and work-use insurance are required, with occasional borough travel.

Qualifications

• Experience handling telephone enquiries and emergency calls.
• Strong administration and record-keeping skills.
• Experience working with vulnerable customers desirable.
• Good IT and database skills.
• Ability to remain calm under pressure.
• Strong communication and problem-solving skills.
• Ability to work independently and manage competing priorities.
• Full UK Driving Licence.
• Business Insurance for Work Use.
• Ability to travel across the borough and attend emergency call-outs.

Responsibilities

• Respond to incoming emergency and non-emergency control centre calls.
• Take appropriate action in line with policies and procedures.
• Arrange emergency responses including ambulance services and emergency visits.
• Activate emergency procedures when required.
• Maintain accurate records of residents, incidents, calls and equipment.
• Contact existing clients to verify and update information.
• Handle enquiries from prospective service users.
• Install, program, upgrade and maintain control centre equipment.
• Attend emergency call-outs when required.
• Support sheltered housing residents with telecare equipment issues.
• Ensure all records and databases remain accurate and up to date.
• Deliver excellent customer service to vulnerable residents.

Skills

Emergency call handling

Administration

Record-keeping

IT skills

Communication

Calm under pressure

Independent working

Tools

Telecare equipment knowledge

Job description

Civic Recruitment Limited is seeking a Control Centre Operator to work with the Council's Sheltered Housing Control Centre in Rugby. You will respond to emergency and non-emergency calls, log incidents, and support telecare equipment installation and maintenance.

The role requires calm decision-making, clear communication, and the ability to prioritise across multiple systems. A full UK driving licence and work-use insurance are required, with occasional borough travel.