Control Centre Operator

Opus People Solutions Limited; Rugby; On-site; GBP 16,000 - 23,000; Full time

Job summary

Opus People Solutions Limited is recruiting a Control Centre Operator for Rugby Borough Council to join the Sheltered Housing Team. The role involves responding to calls, logging incidents, and coordinating actions while adhering to policy. A full UK driving licence is required to respond to emergencies and assist with equipment installation or repair.

The position is onsite at Rugby Town Hall, 3 months with a view to extension; day shifts with some weekend work between 6am and 6pm.

Qualifications

• Experience of working with vulnerable adults.
• Call centre background.
• Driving licence essential.

Responsibilities

• Respond to calls connected to the Control Centre and take appropriate actions.
• Maintain up-to-date records of residents, calls, incidents and equipment.
• Assist with equipment installation/repair and respond to emergencies in person when required.

Skills

Driving licence

Customer service

Clear communication

IT skills

Active listening

Job description

Control Centre OperatorPay: £13.91 per hourShifts: Day Shifts including some weekends between 6am-6:00pmLocation: Rugby Town Hall CV21 2RR- onsite onlyContract Length: 3 months with review for extensionOpus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.We are seeking candidates with a full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.The Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade.The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills.

What we're looking for:

• Experience of working with vulnerable adults
• Call centre background
• Driving licence essential

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.