Sheltered Housing Control Centre Operator

SourceFlow; Rugby; Hybrid; GBP 16,000 - 23,000; Full time

Job summary

Rugby Borough Council is seeking a dedicated Control Centre Operator to join the Sheltered Housing Team. The role involves responding to calls, coordinating actions per policy and maintaining detailed records of residents, calls and equipment at Rugby Town Hall, onsite only.

A full UK driving licence is essential to respond to emergencies and assist with equipment installation/repair. The successful candidate will have strong customer service skills, calm and confident communication, fluent

Qualifications

• Experience of working with vulnerable adults.
• Call centre background.
• Driving licence essential.
• Excellent communication and IT skills.

Responsibilities

• Respond to calls at the Control Centre and take appropriate action per policy.
• Maintain accurate records of residents, calls, incidents and equipment.
• Call out to clients, program equipment for installation/upgrade and assist in emergencies.

Skills

Call centre experience

Driving licence

Customer service

Communication skills

IT skills

Experience with vulnerable adults

Job description

Rugby Borough Council is seeking a dedicated Control Centre Operator to join the Sheltered Housing Team. The role involves responding to calls, coordinating actions per policy and maintaining detailed records of residents, calls and equipment at Rugby Town Hall, onsite only.

A full UK driving licence is essential to respond to emergencies and assist with equipment installation/repair. The successful candidate will have strong customer service skills, calm and confident communication, fluent