Control Centre Operator

Opus People Solutions Ltd; Rugby; Presencial; GBP 16.000 - 23.000; Tempo integral

Resumo da vaga

Opus People Solutions Ltd, on behalf of Rugby Borough Council, seeks a capable Control Centre Operator to join the Sheltered Housing Team in Rugby. The role requires handling calls, recording details, and acting according to policy to ensure resident safety.

The successful candidate will have a driving licence, experience in a call centre, and a calm, customer‑focused approach, with clear English and competent IT skills. The position is onsite at Rugby Town Hall.

Qualificações

• Experience of working with vulnerable adults.
• Call centre background required.
• Full UK driving licence essential.

Responsabilidades

• Respond to calls from the Control Centre and take appropriate action.
• Maintain accurate records of residents, calls, incidents and equipment.
• Assist with equipment installation/repair and respond to emergencies in person.

Conhecimentos

Call centre experience

Vulnerable adults experience

Driving licence

Ferramentas

IT skills

Descrição da vaga

Control Centre Operator

Pay: £13.91 per hour

Shifts: Day Shifts including some weekends between 6am-6:00pm

Location: Rugby Town Hall CV21 2RR- onsite only

Contract Length: 3 months with review for extension

Opus People Solutions are recruiting on behalf of Rugby Borough Council for enthusiastic and customer service focused Control Centre Operator to join their Sheltered Housing Team to provide a dedicated, sensitive and responsive service to all customers who are connected or approach the Control Centre.

Main duties are to respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure, for example this might be to call an ambulance, book an emergency visit or activate the Emergency Plan should this need arise. You will be expected to maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.

We are seeking candidates with a full UK driving licence to be able to respond to emergencies in person and assist with equipment installation/repair.

The Control Centre Operator also will call out to clients ensuring information is up to date, taking call from prosepective new clients and programming equipment for installation and upgrade.

The successful candidate will possess excellent customer service skills, a calm and confident manner and approach, clear and fluent English, excellent listener and competent IT skills.

What we're looking for:

• Experience of working with vulnerable adults
• Call centre background
• Driving licence essential

All offers will be subject to satisfactory compliance screening, including right to work in the UK and references. In addition, due to the nature of the role the appropriate level of criminal record disclosure will be undertaken.