Emergency Response Control Centre Operator

Opus People Solutions Limited; Rugby; On-site; GBP 16,000 - 23,000; Full time

Job summary

Opus People Solutions Limited is recruiting a Control Centre Operator for Rugby Borough Council to join the Sheltered Housing Team. The role involves responding to calls, logging incidents, and coordinating actions while adhering to policy. A full UK driving licence is required to respond to emergencies and assist with equipment installation or repair.

The position is onsite at Rugby Town Hall, 3 months with a view to extension; day shifts with some weekend work between 6am and 6pm.

Qualifications

• Experience of working with vulnerable adults.
• Call centre background.
• Driving licence essential.

Responsibilities

• Respond to calls connected to the Control Centre and take appropriate actions.
• Maintain up-to-date records of residents, calls, incidents and equipment.
• Assist with equipment installation/repair and respond to emergencies in person when required.

Skills

Driving licence

Customer service

Clear communication

IT skills

Active listening

Job description

Opus People Solutions Limited is recruiting a Control Centre Operator for Rugby Borough Council to join the Sheltered Housing Team. The role involves responding to calls, logging incidents, and coordinating actions while adhering to policy. A full UK driving licence is required to respond to emergencies and assist with equipment installation or repair.

The position is onsite at Rugby Town Hall, 3 months with a view to extension; day shifts with some weekend work between 6am and 6pm.