Control Centre Operator

Civic Recruitment Limited; Rugby; On-site; GBP 16,000 - 24,000; Part time

Job summary

Civic Recruitment Limited is seeking a Control Centre Operator to work with the Council's Sheltered Housing Control Centre in Rugby. You will respond to emergency and non-emergency calls, log incidents, and support telecare equipment installation and maintenance.

The role requires calm decision-making, clear communication, and the ability to prioritise across multiple systems. A full UK driving licence and work-use insurance are required, with occasional borough travel.

Qualifications

• Experience handling telephone enquiries and emergency calls.
• Strong administration and record-keeping skills.
• Experience working with vulnerable customers desirable.
• Good IT and database skills.
• Ability to remain calm under pressure.
• Strong communication and problem-solving skills.
• Ability to work independently and manage competing priorities.
• Full UK Driving Licence.
• Business Insurance for Work Use.
• Ability to travel across the borough and attend emergency call-outs.

Responsibilities

• Respond to incoming emergency and non-emergency control centre calls.
• Take appropriate action in line with policies and procedures.
• Arrange emergency responses including ambulance services and emergency visits.
• Activate emergency procedures when required.
• Maintain accurate records of residents, incidents, calls and equipment.
• Contact existing clients to verify and update information.
• Handle enquiries from prospective service users.
• Install, program, upgrade and maintain control centre equipment.
• Attend emergency call-outs when required.
• Support sheltered housing residents with telecare equipment issues.
• Ensure all records and databases remain accurate and up to date.
• Deliver excellent customer service to vulnerable residents.

Skills

Emergency call handling

Administration

Record-keeping

IT skills

Communication

Calm under pressure

Independent working

Tools

Telecare equipment knowledge

Job description

Rugby, United Kingdom | Posted on 28/10/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. Thats why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Job Description

2 months Contract with a Local Authority

As a Control Centre Operator, you will provide a responsive monitoring and support service for residents connected to the Council's Sheltered Housing Control Centre. You will respond to emergency and non-emergency calls, maintain accurate records, and support the installation, programming and maintenance of telecare and control centre equipment.

Key Duties/Accountabilities

• Respond to incoming emergency and non-emergency control centre calls.
• Take appropriate action in line with policies and procedures.
• Arrange emergency responses including ambulance services and emergency visits.
• Activate emergency procedures when required.
• Maintain accurate records of residents, incidents, calls and equipment.
• Contact existing clients to verify and update information.
• Handle enquiries from prospective service users.
• Install, program, upgrade and maintain control centre equipment.
• Attend emergency call-outs when required.
• Support sheltered housing residents with telecare equipment issues.
• Ensure all records and databases remain accurate and up to date.
• Deliver excellent customer service to vulnerable residents.

Essential Experience Required

• Experience handling telephone enquiries and emergency calls.
• Strong administration and record-keeping skills.
• Experience working with vulnerable customers desirable.
• Good IT and database skills.
• Ability to remain calm under pressure.
• Strong communication and problem-solving skills.
• Ability to work independently and manage competing priorities.
• Full UK Driving Licence.
• Business Insurance for Work Use.
• Ability to travel across the borough and attend emergency call-outs.

Additional Information to Note

• Monday to Friday.
• Sheltered Housing Team.
• Equipment Installation and Programming Required.
• No DVLA Check Required Prior to Start.
• We work on bi-weekly payment schedule.