Emergency Response Control Centre Operator (Contract)

Triumph Consultants Limited; Rugby; On-site; GBP 16,000 - 23,000; Full time

Job summary

Triumph Consultants Limited is seeking a Control Centre Operator to join the Sheltered Housing Team in Rugby. The role is office-based with a 37-hour week, Monday to Friday, 09:00–17:00, and contracted for 1–2 months.

Key requirements include a valid driving licence with own vehicle and business insurance, and at least 1 year of customer service experience. Salary is £13.91 per hour PAYE.

Qualifications

• Driving licence and own vehicle with business insurance required.
• At least 1 year experience in a customer service role.

Responsibilities

• Respond to calls connected to the Control Centre and take the appropriate action to resolve them in line with policy and procedure.
• To call an ambulance, book an emergency visit or activate the Emergency Plan.
• Maintain and keep up to date accurate records of all residents, calls, incidents and equipment connected with Control Centre.
• Call out to clients ensuring information is up to date, taking calls from prospective new clients and programming equipment for installation and upgrade.

Skills

Driving licence

Customer service

Job description

Triumph Consultants Limited is seeking a Control Centre Operator to join the Sheltered Housing Team in Rugby. The role is office-based with a 37-hour week, Monday to Friday, 09:00–17:00, and contracted for 1–2 months.

Key requirements include a valid driving licence with own vehicle and business insurance, and at least 1 year of customer service experience. Salary is £13.91 per hour PAYE.