Contracts Manager - Social Housing

CBW Staffing Solutions Limited; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A recruitment agency in the UK is seeking a Contracts Manager with expertise in Social Housing to oversee financial and operational performance across multiple locations. The ideal candidate will ensure compliance with legal standards, manage risks, and maintain effective relationships with clients and partners. The role demands excellent interpersonal skills and a proactive leadership approach, alongside relevant M&E qualifications and Health & Safety certification.

Benefits

Competitive salary

Company car or car allowance

Annual bonus scheme

25 days annual leave plus public holidays

Private medical insurance

Qualifications

• Proven experience in contract management, particularly in Social Housing.
• Strong technical background with relevant qualifications.
• Thorough understanding of building services and compliance legislation.

Responsibilities

• Take full responsibility for financial performance and budget control.
• Ensure compliance with statutory obligations and internal policies.
• Oversee service delivery across multiple locations.

Skills

Contract management

Interpersonal skills

Stakeholder management

Health & Safety knowledge

Compliance awareness

Digital reporting tools

Asbestos awareness

Education

M&E qualifications

Health & Safety qualification

Tools

CAFM systems

Standard office software

Job description

Contracts Manager – Social Housing – Glasgow

CBW have a new opportunity for a dynamic and experienced Contract Manager to take full accountability for the financial and operational performance of a key contract. The role requires a proactive leader who can manage service delivery across multiple locations, ensure compliance with legal and internal standards, and build strong relationships with clients and partners.

Key Responsibilities

• Take full responsibility for the contract’s financial performance and budgetary control.
• Ensure compliance with all statutory obligations and internal policies across stakeholders.
• Manage health, safety, environmental, and quality (SHEQ) risks using RAMS, PPE, ongoing training, and adherence to safety procedures to provide a safe working environment for all parties.
• Establish and maintain effective working relationships with internal teams, clients, suppliers, and subcontractors to enhance service delivery and operational performance.
• Foster positive and long-lasting relationships with clients and affiliated organisations.
• Oversee service delivery across multiple locations, ensuring collaboration and resource alignment across all teams.
• Create and maintain a robust business plan that aligns with contractual goals and client expectations.
• Define, monitor, and manage SLAs and KPIs, constantly seeking opportunities to add value.
• Support and guide mobile teams to deliver services in line with agreed standards and performance metrics.
• Oversee planning, execution, and quality assurance for all planned preventative maintenance (PPM) and reactive works.
• Ensure accurate documentation of completion times for all work types using the asset management system.
• Conduct monthly audits and compliance checks, reporting key findings and escalating issues when needed.
• Collaborate with senior management to review monthly performance and shape strategic plans.
• Support the development of direct reports through training, performance reviews, and mentorship.
• Deliver internal training sessions and corporate communications.
• Lead on contract negotiations and support business development initiatives.
• Oversee the coordination of support functions to ensure consistent service delivery.
• Evaluate and manage the performance of third-party suppliers and subcontractors.
• Maintain a clear understanding of client contractual obligations across all services.
• Conduct regular client meetings to understand evolving needs and align service delivery accordingly.
• Identify and implement cost-saving strategies and revenue-generating opportunities in collaboration with operational teams.

Package & Benefits

• Competitive salary
• Company car or car allowance
• Annual bonus scheme
• 25 days annual leave plus public holidays
• Private medical insurance

To be considered

Proven experience in contract management, particularly in Social Housing and compliance environments

• Strong technical background with relevant M&E qualifications
• Thorough understanding of building services, compliance, and relevant legislation
• Health & Safety qualification (essential)
• Knowledge of HSG274 and water systems management
• Proficient in CAFM systems and digital reporting tools
• Asbestos awareness certification
• Computer literate with good working knowledge of standard office software
• Excellent interpersonal and stakeholder management skills
• Strong verbal and written communication abilities
• Highly motivated, with the ability to work both independently and as part of a team
• Flexible, adaptable, and calm under pressure
• Full UK driving licence (clean and valid) is essential