Contracts Manager (f/m/d), Sales

Hexagon AB; Remote; GBP 40,000 - 60,000; Full time

Job summary

A global technology leader is looking for a proactive Contracts Manager to oversee software and hardware service contracts across the UK and Ireland. The successful candidate will be responsible for contract renewals, customer engagement, and managing proposals. With a remote working model and no cold calling required, this newly created role offers clear opportunities for personal and professional growth in a supportive environment. Candidates should have 2–3 years of relevant experience and familiarity with CRM systems like Salesforce.

Benefits

Remote working model

On-the-job training

Supportive team environment

Qualifications

• 2–3 years of experience in service or contract sales.
• Strong customer-oriented approach and attention to detail.
• Experience with CRM systems like Salesforce is required.

Responsibilities

• Manage software support and hardware service contracts across the UK and Ireland.
• Lead contract renewals and customer transitions.
• Prepare and manage customer proposals and documentation.

Skills

Customer-oriented approach

Organisational skills

Communication skills

Attention to detail

Proactive mindset

Tools

Salesforce CRM

ServiceMax

Job description

We are seeking a proactive and customer-focused Contracts Manager to manage and grow our software and hardware service contract portfolio across the UK and Ireland. This newly created role offers an excellent opportunity to develop expertise in contract renewals, customer engagement, and aftermarket services within an established customer base.

Job Responsibilities

• Manage a portfolio of software support and hardware service contracts across the UK and Ireland
• Lead contract renewals, including transitioning customers from warranty to service agreements
• Re-engage lapsed customers and recover previously lost contracts
• Prepare and manage customer proposals, quotations, and contract documentation
• Manage the renewal sales cycle using Salesforce CRM, both proactively and reactively
• Maintain accurate pipeline management and forecasting

Qualifications

• 2–3 years of experience in service or contract sales, ideally involving capital equipment
• Strong customer-oriented approach with high attention to detail
• Proactive mindset with excellent organisational and prioritisation skills
• Experience with CRM systems such as Salesforce (ServiceMax is an advantage)
• Confident communication skills across phone, email, and virtual platforms
• Ability to manage a defined customer portfolio independently

We Offer

• Remote working model within the UK ideally Midlands area
• Newly created role with clear opportunities for growth and development
• Established customer network – no cold calling or lead generation required
• On-the-job training, including onboarding in Telford and online learning
• Supportive team environment with collaboration and shared coverage

Hexagon posts all official job opportunities on eithercareers-manufacturing.hexagon.com or careers.hexagon.com and communicates only from email addresses ending in @hexagon.com. We never request payment or personal banking information during recruitment. No offers will ever be extended without a proper interview via Teams or in person, never done over email alone. If you suspect fraud, it probably is, and contact us at [e-mail].

Information at a Glance Division: Division Stationary Metrology Job Title: Contracts Manager (f/m/d) Job Function: Sales Operations Job Location (Short): Cobham, GBR, KT11 1HY. Workplace Type: Remote Workplace Details: Remote or hybrid ideally in the UK Req ID: 2475 Apply now

About Hexagon

Hexagon is a global leader in sensor, software and autonomous solutions. We are putting data to work to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. Our technologies are shaping urban and production ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon’s Manufacturing Intelligence division provides solutions that utilise data from design and engineering, production and metrology to make manufacturing smarter.