Contracts and Account Manager

TipTopJob; Tiverton; On-site; GBP 30,000 - 34,000; Full time

Job summary

A leading supplier of machinery in Tiverton is seeking a Contracts and Account Manager to provide technical support and coordinate service works. The successful candidate will manage accounts, upsell services, and ensure customer satisfaction. Candidates with various industry backgrounds are welcome to apply. This role includes some travel and full product training.

Benefits

Increasing Holidays (21 Days up to Additional 5)

Birthday Off

Bank Holidays

One Paid Volunteer Day

Overnight Expenses

Industry Training

Qualifications

• Experience in account management, project coordination, or contract management.
• Any industry background considered.

Responsibilities

• Providing technical support to clients: understanding requirements and offering tailored solutions.
• Coordinating service works, organizing repairs, etc.
• Upselling services and identifying opportunities with new and existing clients.
• Account management: ensuring account retention, processing orders, and invoicing.
• Creating documentation for clients and engineering teams.
• Monitoring quality standards.
• Supporting project management in overseeing installations, upgrades, and maintenance works.

Skills

Account management

Project coordination

Technical support

Job description

Tiverton

A GBP 30,000 to A GBP 34,000 DOE + Increasing Holidays (21 Days up to Additional 5) + Birthday Off + Bank Holidays + One Paid Volunteer Day + Overnight Expenses + Industry Training

Monday to Friday, 40 Hours per Week: 09:00 to 17:00

Contracts and Account Manager required for an industry-leading supplier of machinery. You will join a growing, friendly team as the bridge between technical teams and client services.

This role suits candidates with experience in contract management, account management, or project coordination. Full product training will be provided, so candidates from any industry background are encouraged to apply.

The successful candidate will support customers who have purchased products and utilize aftercare services, including servicing, repairs, or upgrades of equipment. As the initial point of contact, you will address inquiries and resolve issues to ensure customer satisfaction.

The role is based at the company’s site in Tiverton, with travel involved to visit customers. Expect to travel up to 20% of the time, with occasional overnight stays (no more than twice a month).

The Contracts and Account Manager Role

1. Providing technical support to clients: understanding requirements and offering tailored solutions.
2. Coordinating service works, organizing repairs, etc.
3. Upselling services and identifying opportunities with new and existing clients.
4. Account management: ensuring account retention, processing orders, and invoicing.
5. Creating documentation for clients and engineering teams.
6. Monitoring quality standards.
7. Supporting project management in overseeing installations, upgrades, and maintenance works.

The Candidate

1. Experience in account management, project coordination, or contract management.
2. Any industry background considered.