Contracts Administrator - 12 months Fixed Term Contract

SMS; Glasgow; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading energy solutions company in Glasgow is seeking a Contracts Administrator to manage Direct and TPI contracts. This pivotal role involves responding to customer queries, updating contract information in the CRM system, and ensuring accuracy in contract details. The ideal candidate should possess strong organizational skills, attention to detail, and excellent communication abilities. This position offers hybrid working options and various employee benefits including life insurance and a pension scheme.

Benefits

25 personal holiday days

Enhanced Maternity leave

24/7 free employee assistance service

Life Insurance (4 x annual salary)

Pension matching scheme

Qualifications

• Organisational skills are critical for managing contract details.
• Problem-solving abilities are necessary for addressing customer queries.
• Attention to detail is required for updating the CRM system accurately.

Responsibilities

• Add new contracts and process amendments on the CRM system.
• Manage appointments and ensure correct contact information.
• Respond to customer queries promptly in the contracts inbox.

Skills

Organisation skills

Problem solver

Attention to detail

Excellent communication skills

Flexible working attitude

Tools

CRM System

Job description

Apply now

Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options (for some positions).
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Simply Health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)

What's the role?

Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
Join our dynamic Contracts Team as a Contracts Administrator! In this pivotal role, you’ll provide essential support in managing Direct and TPI contracts and ensuring exceptional service for our customers. You’ll take ownership of the contracts mailbox, responding promptly to queries and service requests, while maintaining accuracy and efficiency. With responsibility for reviewing customer contract and contact details, updating our CRM system, and identifying any gaps, your attention to detail will be key. If you thrive in a fast-paced environment and can handle high volumes of data while meeting KPIs, we’d love to hear from you!

You will be based in our Glasgow Office, working Monday to Friday 8.30am to 5pm.

Please note that interviews will be in person at the Glasgow Office, 48 St. Vincent Street, Glasgow, G2 5TS.

Key responsibilities:

• Adding new contracts and processing contract amendments on CRM System.
• Managing deappointments and reappointments.
• Ensuring CRM system is updated with correct contact and contract information.
• Responding to customer queries in the contracts inbox.
• Other administrative tasks as required.

Requirements:

• Organisation skills.
• Problem solver with inquisitive mindset.
• Ability to work at pace accurately.
• Attention to detail.
• Excellent written and verbal communication skills.
• Ability to work closely with and build relationships with different departments.
• Motivated self starter with a flexible working attitude.