Contracting and Performance Officer

NHS; Tees Valley; On-site; GBP 30,000 - 45,000; Full time

Job summary

A regional healthcare provider in the UK is looking for a Contracting and Performance Officer to oversee the Hotel Services team. This role involves ensuring effective service delivery in compliance with national standards and managing budget requirements. Ideal candidates will have significant management experience and relevant qualifications in catering and management, along with a passion for patient care. This position offers the chance to make a difference in the healthcare sector while promoting continuous improvement.

Qualifications

• Substantial experience at management level.
• Significant experience in managing budgets.
• Experience in leading change.

Responsibilities

• Manage a Hotel Services team including supervisors and admin staff.
• Ensure services are delivered in line with legislation and policies.
• Demonstrate effective management of service delivery.

Skills

Food hygiene knowledge including HACCP

Excellent people management skills

Problem solving skills

Project management skills

Interpersonal skills

Education

Catering qualification Level 4 Advanced Certificate in Food Safety

Management Qualification to Diploma Level 5

Job description

Tees Esk and Wear Valleys NHS Foundation Trust

Contracting and Performance Officer

The closing date is 05 January 2026

Based within the Estates and Facilities Directorate and more specifically within Hotel Services, this Facilities Site Manager role is responsible for monitoring all site management arrangements on all sites within the post holder's area of responsibility.

You will need to be passionate and enthusiastic about patient care, putting patients at the heart of everything you do. You will be working in a multi-professional team and will need to be able to think on the spot and be empathetic. You will be passionate about our business, creating a culture of continuous improvement.

The post holder will be based at Acklam Road overseeing the Trust-wide area and will be required to work shifts that include late shifts for monitoring purposes.

You should be highly motivated, reliable, and flexible.

Experience managing a service and team at a management level and managing change is required for this role, as is budget management experience.

Main duties of the job

The post holder is responsible for day-to-day managing a Hotel Services team including supervisors, admin and courier staff.

The post holder will need to demonstrate that services are being delivered effectively in line with legislation, National and Trust policies, customer requirements and hospitality assured standards.

About us

We are the Mental Health & Learning Disability NHS Trust for County Durham and Darlington, Teesside, North Yorkshire, York and Selby.

From education and prevention to crisis and specialist care – our talented and compassionate teams work in partnership with our patients, communities and partners to help the people of our region feel safe, understood, believed in and cared for.

We nurture the recovery journey of anyone in need of our help. In our Trust, everyone has a say in how they are supported and treated because we listen to every person in our care until they feel understood. Our patients, their families and carers work together with us towards better mental health.

We're committed to new thinking that improves the wellbeing of our region. We connect with our communities and partners to get mental health care right, in areas that really need it.

Job responsibilities

Please refer to the attached job description and person specification for further detailed information to ensure that you meet the role criteria before applying.

Person Specification

Qualifications

• Catering qualification Level 4 Advanced Certificate in Food Safety or willingness to work towards within 6 months
• Evidence of continual professional development
• Management Qualification to Diploma Level 5 or willingness to work towards within 2 years
• Key skills in literacy, numeracy and ITQ level 2 (or equivalent)
• Demonstrates aptitude for continuous learning
• Audit course
• Basic Principles of HACCP

Experience

• Substantial experience at management level
• Significant experience in managing budgets
• Experience in leading change
• Experience of writing and evaluating service specifications
• Experience of developing quality assurance and performance monitoring systems
• Experience of working with multi-site management level
• Experience of working with external Estates, i.e. PFI
• Cleaning experience in a management role
• Catering experience in a management role

Skills and Knoweldge

• Up-to-date detailed knowledge in food hygiene including HACCP
• Good understanding of principles of COSHH
• Excellent people management and interpersonal skills
• Ability to plan own work and others, i.e. supervisors
• Problem solving and decision-making skills
• Use of IT for day-to-day tasks and presentations in professional settings
• Project always a professional image
• Knowledge of the role and the function of the trust
• Knowledge of Quality Improvement Systems (QIS)
• In-depth understanding of National Standards of Healthcare Cleanliness and PLACE
• Good understanding of cook-chill/freeze and working of a production kitchen

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tees Esk and Wear Valleys NHS Foundation Trust