Contract Support Coordinator

Pearson Whiffin Recruitment Ltd; City Of London; Hybrid; GBP 30,000 - 32,000; Full time

Job summary

A local recruitment agency is seeking an organized Contracts Administrator for their Dartford office. The role involves managing schedules, responding to client inquiries, and maintaining contracts and invoicing details. Candidates should have administrative experience in facilities management or construction and strong IT skills, particularly in Microsoft Office. The position offers full-time hours with hybrid working options once settled. This role presents a significant opportunity for personal growth and contribution to the team.

Qualifications

• Experience providing administrative support in a facilities management or construction environment.
• Ability to deal with upset or frustrated clients calmly and effectively.
• Proficient in using Microsoft Office applications and able to learn new systems quickly.

Responsibilities

• Schedule the team's work, managing workload and resources effectively.
• Respond to client inquiries via phone or email and resolve queries.
• Setup and monitor maintenance contracts and invoicing details.
• Raise purchase orders and invoices as necessary.
• Maintain internal and external systems accurately.

Skills

Administrative support

Telephone manner

CAFM experience

IT skills (Excel, Word, Outlook)

Communication skills

Job description

Contracts Administrator

North Kent

£30,000 - £32,000 DOE

Hybrid working

My client based in Dartford are seeking an organised and methodical Contracts Administrator to join them on a full time and permanent basis, with the potential of up to 2 days a week remote working once settled in.

Main duties include:

• Effectively scheduling the team s work, managing both workload and work rate to ensure best use of staff resources.
• Responding appropriately to contact from clients by phone or email, dealing with any queries or complaints, and scheduling appropriate team members to action requests.
• Setting up maintenance contracts, ensuring client account and invoicing details are kept up to date, and scheduling, monitoring, and recording maintenance visits.
• Raising purchase orders, minor works quotations, and invoices.
• Keeping all internal systems, and external client systems, up to date and accurate.
• Supporting the team with admin tasks such as filing, stationery orders, and managing correspondence.

The successful candidate will have/be:

• Experience providing administrative support within a facilities management/ construction environment.
• Great telephone manner, able to deal with sometimes upset or frustrated people calmly and effectively.
• Previous experience using CAFM (Desirable)
• Strong IT skills, particularly Excel, Word, Outlook, and the ability to quickly learn new systems/ databases.
• A flexible, methodical, proactive approach with dedication to accuracy and attention to detail.
• Excellent communication skills, both written and verbal.

This is a fantastic opportunity for someone within a reputable business based locally. The successful candidate really has a chance to make this role their own and the company are open to new ideas, with a hands‑on approach. Progression is supported!

If you feel you meet the above criteria, please apply online for immediate consideration.