Contract Quality Representative | Homebased

VIVO Defence; Gloucester; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A facilities management company is seeking a Contract Quality Representative to ensure quality standards across their contracts. Located home-based in Central England, the role involves report preparation, inspections, and collaboration with teams across regions. Candidates should possess strong report-writing skills, proficiency in Microsoft Office, and a willingness to learn. This is a full-time position with competitive pay, pension scheme, and career development opportunities.

Benefits

Up to 6% contributory pension scheme

25 Days annual leave plus bank holidays

Volunteer leave

Established reward and recognition scheme

One paid professional subscription

Life Assurance Policy

Employee discount and reward schemes

Training opportunities within a supportive environment

Qualifications

• Willingness to learn and develop key for role.
• Experience in quality or assurance environment desirable.
• Ability to obtain BPSS clearance necessary.

Responsibilities

• Support delivery of Quality Plan and Assurance Programme.
• Prepare and issue monthly inspection data and reports.
• Collaborate with teams across multiple regions.

Skills

Strong report-writing abilities

Presentation skills

Proficient in Excel (V-lookups, pivot tables)

Good understanding of Microsoft Office

Analytical capability

Tools

PowerPoint

Job description

Who we are

VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.

What we do

We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.

Contract

Full Time, Permanent

Location

Homebased in Central England with semi frequent travel to sites across Central

Working Hours

37.5 hours per week (8:00-16:30)

Salary

£27,000-£30,000 per year

About the Role

As a Contract Quality Representative (CQR), you will play a central role in supporting the delivery of a robust Quality Plan and Assurance Programme across the Built Estate contract. You'll work closely with the Contract Quality Manager and the wider team to ensure that inspections, reporting and performance monitoring are delivered to a consistently high standard.

This role is home-based with a preference for candidates located in Central England. You will be required to travel a couple of times a month to support audits, site inspections or security-related activity. You will also collaborate with colleagues across Central and Southwest England, including the Contract Quality Manager and the CQR team, and will frequently interact with colleagues at all levels of the organisation.

As the only CQR within the team, you'll enjoy a high level of ownership and responsibility, with ongoing support for your professional development.

You will take responsibility for preparing, reviewing and issuing monthly inspection data and assurance documentation. You will produce well-structured, accurate reports and presentations, primarily in PowerPoint, which you will present to senior VIVO management and Defence Infrastructure Organisation (DIO) stakeholders.

You will review completed inspections to ensure accuracy, identify trends and provide feedback to operational teams. You will support the ongoing development of the Contract Quality Plan, contribute to the annual Assurance Programme, and ensure records and data are consistently maintained across OneDrive, CAFM and other systems.

Meetings will form a key part of your role, involving regular collaboration with teams across multiple regions. You will support VIVO and DIO assurance meetings, provide guidance to staff, deliver training via MS Teams, and act as a confident voice for quality and compliance across the contract.

What you'll need

You will need strong report‑writing abilities and confidence in presenting your findings to senior stakeholders. A good understanding of Microsoft Office is essential, particularly in Excel, including V‑lookups, pivot tables and data interpretation. You should also be proficient in developing visually clear presentations using PowerPoint.

Willingness to learn and develop is key. Experience as a CQR or in a quality or assurance environment is highly desirable but not essential if you bring the right attitude and analytical capability. Experience working with DIO or within the Defence sector is advantageous.

Above all, you must be comfortable working both independently and collaboratively, able to build strong relationships at all levels, and confident in representing quality matters across the business.

You must be able to obtain BPSS clearance as a minimum, with the ability and willingness to achieve SC Clearance as required.

Why Join Us?

You will play an essential part in upholding quality standards that support critical Defence infrastructure. You will work closely with a supportive team, develop professionally in a highly respected environment, and gain exposure to senior stakeholders across both VIVO and the DIO.

This role offers autonomy, meaningful responsibilities and the opportunity to contribute directly to the improvement of operational standards across a high‑profile national contract.

We offer

• Up to 6% contributory pension scheme
• 25 Days annual leave plus bank holidays
• Volunteer leave
• Established reward and recognition scheme
• One paid professional subscription
• Life Assurance Policy
• Employee discount and reward schemes
• Interesting, varied, and enjoyable work
• A company that recognises your contribution
• Training opportunities and qualifications within a supportive environment to ensure career progression

VIVO Defence Services

The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.

At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.

We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.