Contract Programme Manager: Customer Experience & CX

Essential Employment; City Of London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading employment agency in London seeks a Programme Manager to enhance customer experience. The role includes journey mapping, supporting the Director with reports, and producing customer newsletters. The ideal candidate will have expertise in business improvement within the private sector and be proficient in Excel and PowerPoint. This is a temporary position based 3 days a week in Camden. Interested candidates should apply online or email their CV, quoting the reference number.

Qualifications

• Strong attention to detail and customer-focused approach.
• Experience in the private sector improving customer experience.

Responsibilities

• Complete journey mapping and business improvement plans.
• Support the Director with board reports and customer newsletters.
• Improve customer experience for a strong brand.

Skills

Journey mapping

Business improvement plans

Excel

Powerpoint presentations

Brand awareness

Job description

A leading employment agency in London seeks a Programme Manager to enhance customer experience. The role includes journey mapping, supporting the Director with reports, and producing customer newsletters. The ideal candidate will have expertise in business improvement within the private sector and be proficient in Excel and PowerPoint. This is a temporary position based 3 days a week in Camden. Interested candidates should apply online or email their CV, quoting the reference number.