Contract Manager- FM Service Provider

Boden Group; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A top Facilities Management provider in the UK is seeking an experienced Contract Manager to oversee the hard services delivery on a flagship retail contract. The role requires managing day-to-day operations, ensuring compliance and performance, and leading a team on-site. The ideal candidate will have a strong background in hard services, technical understanding of M&E systems, and excellent client relationship skills. This position offers a competitive salary and career progression opportunities.

Benefits

Competitive salary

Career progression opportunities

Join a reputable FM provider

Qualifications

• Proven experience as a Contract Manager or Site Manager in the FM sector.
• Strong background in hard services delivery in retail or high-footfall environments.
• Confident managing people, performance, and client relationships on site.

Responsibilities

• Manage day-to-day operations of hard FM services including maintenance.
• Lead engineering teams and subcontractors on-site.
• Build strong relationships with clients and site stakeholders.
• Ensure compliance with H&S standards and SLA/KPI performance.
• Control budgets and lifecycle planning according to contract requirements.

Skills

Contract management

Leadership

Client relationship management

Technical understanding of M&E systems

Education

IOSH or NEBOSH certification

Job description

Contract Manager - Hard Services (Facilities Management)

Location: London (Site-based, 5 days per week)

Sector: Retail / Facilities Management

Client: Global Retail Brand

Package: Up to £65k

The Role

We are working with a leading Facilities Management service provider to recruit an experienced Contract Manager to oversee the hard services delivery on a flagship contract for a well-known global retail organisation.

This is a site-based role in London, responsible for ensuring first-class operational performance across a complex, fast-paced retail environment. You will act as the key point of contact on site, leading engineers and supply chain partners while maintaining excellent client relationships.

Key Responsibilities

• Full responsibility for the day-to-day management of hard FM services, including M&E, HVAC, electrical, mechanical and fabric maintenance
• On-site leadership of engineering teams and specialist subcontractors
• Ensure statutory compliance, H&S standards and SLA/KPI performance are consistently achieved
• Act as the primary client interface, building strong, trusted relationships with site stakeholders
• Manage planned and reactive maintenance schedules to minimise disruption to trading environments
• Control budgets, variations and lifecycle planning in line with contract requirements
• Drive continuous improvement, efficiency and service excellence across the contract
• Support audits, reporting and performance reviews with both internal and client teams

About You

• Proven experience as a Contract Manager / Site Manager / Hard Services Manager within the FM sector
• Strong background in hard services delivery, ideally within retail or other high-footfall environments
• Solid technical understanding of M&E systems
• Confident managing people, performance and client relationships on site
• IOSH (or NEBOSH) desirable; relevant technical qualifications advantageous
• Commercially aware, organised and able to operate in a fast-moving, customer-focused environment

Why Apply?

• Opportunity to manage a high-profile, blue-chip retail contract
• Visible, on-site leadership role with real ownership and influence
• Join a reputable FM provider with strong growth and long-term contract security
• Competitive salary, benefits and career progression opportunities