Contract Delivery Manager

Integral UK Ltd; London; On-site; GBP 45,000 - 70,000; Full time

Job summary

Une entreprise leader dans les services techniques recherche un Contract Delivery Manager pour gérer la livraison de services de haute qualité tout en respectant le budget et les spécifications. Vous serez responsable de la gestion de la maintenance, de l'administration du personnel, et de l'amélioration continue des performances des services, avec un accent particulier sur la conformité en matière de santé et de sécurité.

Qualifications

• Expérience dans l'industrie des services de bâtiment.
• Compétences en communication et leadership d'équipe.
• Familiarité avec les systèmes CAFM.

Responsibilities

• Diriger la gestion de la maintenance et assurer le respect des spécifications.
• Fournir des rapports mensuels aux clients et équipes internes.
• Gérer les achats et le traitement des fournitures de maintenance.

Skills

Communication

Leadership

Technical competence

Utilisation de systèmes CAFM

Tools

Microsoft Office

Job description

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Core Hours: Monday - Friday 8:00am - 5:00pm

This job involves providing high-quality and compliant technical services. The Contract Delivery Manager will ensure efficient service delivery within budget and specifications, monitor and report on performance, and aim for continuous improvement.

Duties & Responsibilities

• Lead maintenance management, providing information on service plans and records
• Support all maintenance-related activities through effective communication
• Respond promptly and professionally to client requests
• Ensure compliance with contract specifications
• Provide monthly reports to clients and internal teams

Health, Safety and Environmental

• Adhere to all health, safety, and environmental policies
• Maintain risk assessments, COSHH records, and safe work method records
• Ensure staff are aware of and comply with H&S responsibilities
• Monitor service partners for compliance with legislation
• Manage remedial, emergency, and planned works to ensure safety

Quality of Service Delivery

• Assess performance and drive improvements in skills, attitude, and resource utilization
• Update asset lists, schedules, and instructions on client platforms
• Plan labor and schedule tasks effectively
• Follow quality systems and ensure preventative and remedial actions
• Utilize business systems effectively, including financial and maintenance management
• Review work schedules for efficiency and value
• Report on quality and financial performance in line with KPIs

Continuous Improvement

Regularly review and recommend service improvements or cost savings, adopting a proactive and innovative approach to changes.

Personnel Management and Administration

• Provide technical support and assess team performance
• Ensure staff presentation and morale are maintained
• Handle HR queries and conduct staff recruitment and induction
• Distribute work based on capability and capacity
• Contribute to staff and supplier appraisals
• Maintain administrative records as per policy

Finance

• Manage purchasing and processing of maintenance supplies and subcontractors
• Maintain accurate records and reports on expenditures
• Ensure timely invoicing and manage debt levels
• Control costs and promote cost-effective practices

Critical Performance Measures

• H&S compliance
• Effective management and retention of staff
• Financial management of budgets
• Achievement of KPIs
• Maintenance quality and management
• Client support and liaison

Qualifications & Experience

Experience in Building Services industry, strong communication skills, familiarity with CAFM systems, technical competence in building services, team leadership ability, proficiency in Microsoft Office.