Continuous Improvement Executive

Harrods Careers; Cheltenham; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A luxury department store in Cheltenham is seeking a Continuous Improvement Executive to enhance customer service by implementing impactful changes. The role involves supporting projects from planning to execution, analyzing processes, and fostering strong inter-team relationships. Ideal candidates will be proactive problem solvers with solid analytical skills. This position offers a hybrid work model and a competitive benefits package including 25 days' holiday and in-store discounts.

Benefits

Company pension

25 days holiday

Birthday off

Up to 33% in-store discount

Season ticket loan

Qualifications

• Experience supporting improvement initiatives, ideally in customer service.
• Ability to manage smaller-scale projects independently.
• Familiarity with methodologies such as Lean, Six Sigma, or Kaizen (desirable but not essential).

Responsibilities

• Support projects from planning through to implementation.
• Analyze processes to identify improvements.
• Build strong relationships to embed best practices.
• Track and report on improvement impacts.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Job description

Continuous Improvement Executive

Join Harrods as a Continuous Improvement Executive and help us deliver exceptional experiences by driving efficiency and innovation across our Customer Service division.

About the Role

As a Continuous Improvement Executive, you’ll play a key role in identifying opportunities, implementing impactful changes, and measuring results. Working closely with the Continuous Improvement Manager and cross-functional teams, you’ll help embed best practices and deliver meaningful improvements that make a real difference for our customers and colleagues.

Your responsibilities will also include:

• Supporting projects from planning through to implementation and review.
• Analysing processes and feedback to identify and prioritise improvements.
• Coordinating initiatives, ensuring timely delivery and alignment with improvement goals.
• Building strong relationships across teams to embed best practices.
• Tracking and reporting on the impact of improvements using key metrics.

This role follows a hybrid model with three days in our Hammersmith office and two days working from home. Occasional travel and flexibility may be required to support projects and business needs.

About You

You’re a proactive problem-solver with a passion for streamlining processes and creating better experiences for customers and colleagues. Comfortable working with data and collaborating across teams, you bring a structured approach to delivering meaningful change in a fast-paced environment.

You will also have:

• Experience supporting improvement initiatives, ideally in customer service or operational settings.
• Strong analytical and problem-solving skills, with the ability to turn insights into action.
• Excellent communication and collaboration skills across cross-functional teams.
• Ability to manage smaller-scale projects independently and adapt to changing priorities.
• Familiarity with methodologies such as Lean, Six Sigma, or Kaizen (desirable but not essential).

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information:

Time Type: Permanent

Department: Retail Operations (Danute Noreikaite)