Continuous Improvement Architect - Care Ops & CX

Deliveroo; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading food delivery company in Greater London is seeking an Operational Excellence Specialist to enhance procedures and improve customer experience. This role involves monitoring processes, identifying complaints' root causes, and driving efficiency improvements through stakeholder engagement. The ideal candidate should possess strong analytical and project management skills, alongside comprehensive knowledge of internal tools. Join a diverse team and contribute to innovative solutions in a rapidly evolving industry.

Benefits

Healthcare benefits

Generous annual leave allowance

Parental leave

Qualifications

• Strong analytical skills to identify trends and insights.
• Project management expertise to drive initiatives.
• Ability to influence stakeholders for process improvements.

Responsibilities

• Monitor and review procedures to improve efficiency.
• Identify root causes for complaints and escalations.
• Maintain analysis content within analytics tools.
• Support AI integration and process automation.
• Build relationships with stakeholders to refine processes.

Skills

Good analytical skills

Project management skills

Ability to influence stakeholders

Comprehensive knowledge of internal tools and processes

Job description

A leading food delivery company in Greater London is seeking an Operational Excellence Specialist to enhance procedures and improve customer experience. This role involves monitoring processes, identifying complaints' root causes, and driving efficiency improvements through stakeholder engagement. The ideal candidate should possess strong analytical and project management skills, alongside comprehensive knowledge of internal tools. Join a diverse team and contribute to innovative solutions in a rapidly evolving industry.