Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Glasgow; On-site; GBP 21,000 - 31,000; Full time

Job summary

An international consulting firm is hiring a Content Moderator / Customer Service Agent with Italian skills to join their team in Portugal. The role involves reviewing user-generated content to ensure safety and providing top-tier customer support. Candidates should be fluent in Italian with strong English skills, and an empathetic approach is important. The position offers relocation assistance, paid training, and a clear path for career growth within a multicultural team environment.

Benefits

Relocation assistance

Paid training

Career growth opportunities

Multicultural team environment

Modern office facilities

Qualifications

• Fluent in Italian and strong proficiency in English.
• Passionate about online safety and user support.

Responsibilities

• Review and moderate user-generated content according to policies.
• Handle inquiries with empathy and professionalism.
• Escalate complex cases as per protocols.

Skills

Fluent in Italian

Strong English skills

Empathy

Professionalism

Job description

Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

🇮🇹 We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

What You'll Be Doing

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!