Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Velenosi & Meredith Consulting; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

A consulting firm is looking for a Content Moderator / Customer Service Agent fluent in Italian. The role involves moderating user-generated content, responding to inquiries with professionalism and empathy, and ensuring online safety in a multicultural team environment. Relocation assistance and a clear path for career advancement are offered within this role in Portugal. Join us to help make the digital world safer while developing your international career.

Benefits

Relocation assistance

Paid training

Multicultural team environment

Career growth opportunities

Qualifications

• Fluency in Italian and strong English communication skills required.
• Passion for maintaining online safety and digital platform navigation.

Responsibilities

• Review and moderate user-generated content to ensure compliance with policies.
• Handle user inquiries empathically through various channels.
• Escalate complex cases as per internal protocols.
• Enforce online safety guidelines.
• Maintain logs of interactions and moderation actions.

Skills

Fluent Italian

Strong English skills

Empathy

Professionalism

Job description

Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

🇮🇹 We're Hiring: Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you'll ensure a secure and respectful user experience while delivering top-tier customer support.

What You'll Be Doing

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat, email, or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer

• Relocation assistance (travel + accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!