Content Moderator Customer Service Agent with Italian Portugal

Velenosi&Meredith; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

An international digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian and with strong English skills. The position is based in Portugal, offering a full-time role with rotational shifts. Responsibilities include moderating user content, handling inquiries sensitively, and ensuring compliance with safety guidelines. The role provides relocation support and opportunities for career growth in a multicultural environment.

Benefits

Relocation assistance

Full onboarding and paid training

Multicultural team environment

Clear path for career growth

Qualifications

• Fluent in Italian (C2 / native) and English (B2).
• Ability to handle user inquiries with empathy and professionalism.
• Experience in content moderation or customer service is desirable.

Responsibilities

• Review and moderate user-generated content in line with platform policies.
• Handle user inquiries via chat, email, or internal tools.
• Escalate violations or complex cases according to protocols.
• Enforce safety guidelines in online communities.
• Maintain logs of interactions and moderation actions.

Skills

Fluent in Italian

Strong English skills

Job description

Overview

Were Hiring : Content Moderator / Customer Service Agent with Italian - Portugal (on-site)

Do you speak Italian fluently and have strong English skills Are you passionate about maintaining online safety and helping users navigate digital platforms Join an international team in Portugal (Lisbon or Porto) where youll ensure a secure and respectful user experience while delivering top-tier customer support.

Location

Lisbon or Porto Portugal (On-site)

EU Passport required

Languages

Italian (C2 / native) English (B2)

Contract Type

Full-time

Schedule

Rotational shifts across weekdays and weekends

Relocation support provided if youre moving from abroad

What Youll Be Doing

• Review and moderate user-generated content in line with platform policies
• Handle user inquiries via chat email or internal tools with empathy and professionalism
• Escalate violations or complex cases according to internal protocols
• Protect online communities by enforcing safety guidelines
• Maintain accurate logs of interactions and moderation actions

What We Offer

• Relocation assistance (travel accommodation support)
• Full onboarding and paid training
• Multicultural team environment in sunny Portugal
• Modern office facilities and supportive leadership
• Clear path for career growth in digital services and operations

Help make the digital world safer while growing your international career.

Apply now and join a purpose-driven team in Portugal!

Contacts

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Employment Type

Full Time

Experience

years

Vacancy

1