Contact Centre Team Leader: Coach, Grow, Deliver

Red Dot Search UK Limited; Ringway; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading recruitment firm is looking for a Contact Centre Team Leader to coach a team supporting a major tech brand. The role offers a salary of £32,500 - £35,000 with benefits including medical coverage, life insurance, and a supportive work culture. You will set goals, manage escalations, and support team development during transitions. Ideal candidates are experienced in people management and have strong analytical and problem-solving skills.

Benefits

BUPA Medical & Dental

Life cover

Income protection

Pension

Wellbeing-focused culture

Clear internal development routes

Qualifications

• Proven leadership capabilities in a team setting.
• Ability to coach and develop team members effectively.
• Strong ability to analyze performance data.

Responsibilities

• Coach and develop a contact centre team.
• Set and help advisors achieve performance goals.
• Manage escalations and identify performance trends.
• Translate insights into actionable steps.
• Support the operation through transitions.

Skills

People leadership experience

Strong coaching and performance management skills

Confident problem solver with an analytical approach

Enjoy developing others and raising capability in the team

Job description

A leading recruitment firm is looking for a Contact Centre Team Leader to coach a team supporting a major tech brand. The role offers a salary of £32,500 - £35,000 with benefits including medical coverage, life insurance, and a supportive work culture. You will set goals, manage escalations, and support team development during transitions. Ideal candidates are experienced in people management and have strong analytical and problem-solving skills.