Contact Centre Resource Planning & Forecasting Manager

Longreach Recruitment; United Kingdom; On-site; GBP 50,000 - 70,000; Full time

Job summary

A staffing agency in the United Kingdom is seeking a Resource Planning & Forecasting Manager to lead mid-term planning for a large multi-site contact centre operation. The ideal candidate should possess strong analytical skills and have comprehensive expertise in contact centre planning, along with team leadership experience. This role is crucial for the effective management of operations involving approximately 2,500 FTE across various functions, making effective leadership essential.

Qualifications

• Strong analytical abilities.
• Comprehensive contact centre planning expertise.
• Team leadership experience.

Responsibilities

• Lead mid-term planning for a multi-site contact centre operation.

Job description

Longreach Recruitment are hiring a Contact Centre experienced Resource Planning & Forecasting Manager to lead mid-term planning (0-3 months) for a multi-site, multi-channel operation of approximately 2,500 FTE across contact centre and back-office functions.

This leadership position requires strong analytical abilities, comprehensive contact centre Planning expertise, and team leadership experience click apply for full job details