Contact Centre Associate

Simbec-Orion; Merthyr Tydfil; Remote; GBP 60,000 - 80,000; Full time

Job summary

A clinical research organization is seeking a Contact Centre Associate to manage the recruitment of volunteers and patients for clinical trials in Merthyr Tydfil. The ideal candidate will have excellent communication skills and be adaptable in a fast-paced environment. Responsibilities include managing enquiries, pre-screening volunteers, and maintaining recruitment databases. This position offers remote work flexibility and opportunities for career advancement in clinical development.

Qualifications

• Excellent communication and interpersonal skills, both verbal and written.
• Resilient and adaptable in a fast-paced environment.
• Strong computer skills including MS-Office (Excel, Word, Teams).

Responsibilities

• Manage and respond to all clinical trial enquiries from volunteers.
• Pre-screen volunteers according to protocol criteria for eligibility.
• Assist in managing the volunteer recruitment database ensuring accurate data entry.

Skills

Excellent communication and interpersonal skills

Resilient and adaptable

Excellent organisation and time management

Strong computer skills including MS-Office

Education

Educated to GCSE level or overseas equivalent

Tools

MS-Office (Excel, Word, Teams)

Job description

Overview

Remote in Merthyr Tydfil CF, United Kingdom — GBP Negotiable

About the role

Simbec-Orion is seeking a Contact Centre Associate to join our Enrolment Services team for a 12 month fixed term contract. You will assist in the recruitment of healthy volunteers, patients, and specialist populations in accordance with ethical guidelines and restrictions involved in Clinical Research. You will manage the recruitment of healthy volunteers and patients for studies undertaken in the Clinical Pharmacology Unit at Simbec-Orion and act as a primary contact for new and existing volunteers.

Key Responsibilities

• Manages and responds to all clinical trial enquiries from volunteers made by telephone, email, or social media.
• Pre-screens volunteers according to the protocol criteria for each Clinical Trial to ensure eligibility.
• Provides volunteers with appropriate knowledge, study information, and documentation required for screening and study participation.
• Evaluates volunteer feedback and implements changes where necessary.
• Supports monitoring of Simbec-Orion's Volunteer Website and Social Media pages during campaigns.
• Supports with tracking and reporting on key study statistics, including advertising campaigns metrics, volunteer applications, and screening data.
• Assists in managing the volunteer recruitment database, ensuring accurate data entry and confidentiality, including database searches to identify suitable volunteers for upcoming studies.
• Supports in generating procedures to effectively pre-screen and recruit volunteers onto Phase I Clinical Trials.

Skills Required

ESSENTIAL:

• Educated to GCSE level or overseas equivalent
• Excellent communication and interpersonal skills, both verbal and written
• Resilient and adaptable in a fast-paced environment
• Excellent organisation and time management skills with the ability to manage changes to priorities/deadlines
• Proven ability to work effectively in a team environment or independently as required
• Strong computer skills including MS-Office (Excel, Word, Teams)

DESIRABLE:

• Educated to A-Level or Equivalent (BTEC/ HND/NVQ) or overseas equivalent
• Experience running social media campaigns (Facebook, Twitter, Instagram)
• Understanding of GDPR when handling personal information
• Experience working with Standard Operating Procedures

Why you should join us

Simbec-Orion is growing fast. We are looking for the best people from all areas of clinical development to join our team. We are dedicated to bringing the latest advances in science to market, exposing you to innovative new drugs in patient populations with serious unmet medical needs. You will work with experts from all disciplines under the same roof and have opportunities to advance in challenging therapeutic areas in rare disease, oncology, or at our clinical pharmacology site or laboratory services.

Keywords: Merthyr Tydfil jobs

Closed Date: 2025-11-02