Contact Centre Advisor

Bernicia; Framwellgate Moor; On-site; GBP 26,000; Full time

Job summary

A leading housing provider in the UK seeks a Customer Contact Advisor to join their Contact Team in Pity Me, Durham. You will handle repair requests and general inquiries while delivering exceptional customer service. The ideal candidate is passionate about helping others, proficient in IT systems, and possesses excellent communication skills. This temporary position offers 37 hours per week and a salary of £25,023 per annum, with various benefits including annual leave and health cash plan membership.

Benefits

28 days annual leave + bank holidays

Working from home opportunities

Health cash plan membership

Savings on gym memberships

Generous pension scheme with life insurance

Qualifications

• Passionate about delivering great customer service.
• Experience in frontline call handling.
• Ability to handle difficult situations empathetically.

Responsibilities

• Handle repair requests and general inquiries.
• Deliver excellent customer support in challenging situations.

Skills

Excellent communication skills

Problem-solving skills

Proficient in IT systems

Team-focused approach

Job description

Contact Centre Advisor

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Location: Pity Me, Durham

Contract: Temporary 12-month fixed-term contract

Hours: 37 hours per week, Monday to Friday

Salary: £25,023.00 per annum

Closing Date : 5pm, 24th November 2025.

Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!

About the role

An opportunity has arisen for a temporary Customer Contact Advisor to join our Contact Team based at our office in Pity Me, Durham.

As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries.

Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.

About you

Are you interested in a role with an organisation committed to making a difference to customers, tenants and communities?

Are you passionate about delivering front line call handling and looking for a new opportunity?

You’ll need excellent communication skills and a team focused approach to work to succeed in this role.

The Benefits

• 28 days annual leave + bank holidays
• Working from home opportunities, if applicable to your role, part-week.
• Health cash plan membership so you can save money by claiming cash back – over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We’ll also cover the costs of including any dependent children in the scheme – up to the age of 21 or 24 if in full time education – that you may have.
• Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
• Generous pension scheme with life insurance of 3 x salary.

About us

• We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
• We’ve built Bernicia to be a business that people want to be a part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
• Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010.
• We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

For more information regarding this role, please contact :

We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.

The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia