Contact Centre Advisor

Das Group; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A market leading insurance and legal services provider is seeking a Contact Centre Advisor in Bristol. The successful candidate will handle calls and emails from clients, providing assistance and advice, while working collaboratively with legal and claims teams. Excellent communication skills and attention to detail are essential. This position offers a great opportunity for career development, flexible working options, and a variety of company benefits including a pension scheme and health cash plan.

Benefits

26 days holiday (pro rata)

Company pension scheme

Group Income Protection

Health cash plan

Sports and Social club activities

Qualifications

• Strong communication and active listening skills are essential.
• Attention to detail and accuracy in responsibilities.
• Ability to work in a team as well as independently.

Responsibilities

• Handle calls and emails from policyholders and business partners.
• Provide advice and assistance to clients.
• Support legal advice and claims teams in operations.

Skills

Excellent communication skills

Active listening

Attention to detail

Ability to build relationships

Computer proficiency

Job description

Overview

We have a great new opportunity for a Contact Centre Advisor to join the team of a market leading insurance and legal services provider, ARAG UK Group. Based in our Bristol office and within a short walk of Cabot Circus and excellent transport links close to both the City Centre and Temple Meads, you will be working in contemporary surroundings within a team of friendly, experienced advisors. This role offers excellent opportunities for career development where a full training programme and support is offered from day one.

Responsibilities

In this telephone-based role: you will be responsible for handling calls and emails from our policyholders and business partners; providing advice and assistance, information, and supporting our colleagues in our legal advice and claims teams. This role is key to the smooth running of our broader claims environment where we are looking for applicants who have a passion for providing friendly, pro‑active customer service with empathy and efficiency.

Qualifications

• Excellent communication skills and an active listener.
• Ability to work in both a team and independently.
• Attention to detail and accuracy.
• Communicating at all levels to build relationships with customers, business partners and colleagues.
• Ability to use computer systems and programs.
• Commitment to providing good customer outcomes.

Benefits

• 2 6 days holiday (pro rata)
• Company pension scheme with the option to increase contributions
• Group Income Protection for all employees
• Group Legal Protection for all employees
• Health cash Plan
• A choice of either European Motor Assistance or Home Emergency Assistance
• Additional travel benefits such as cycle scheme, train passes
• The option to join our Sports and Social club which organises a variety of events

At ARAG we support flexible working and would be open to discuss flexible working options. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.