Construction Studies Lecturer

Gbs Uk; Pulborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading support services provider in the United Kingdom is seeking a Facilities Administrator. The role involves managing day-to-day queries and ensuring quality documentation while assisting with budget preparation and data management. Candidates should have strong customer service skills, proficiency in MS Excel, and be capable of handling multiple queries effectively. This position promises a dynamic work environment focused on delivering excellence in service.

Qualifications

• Strong customer-service skills essential for dealing with stakeholders.
• Ability to manage multiple priorities while working collaboratively.
• Timely and accurate handling of queries and administrative tasks.

Responsibilities

• Handle day‑to‑day queries from stakeholders, escalating complex issues.
• Collect and maintain data to support data assurance processes.
• Prepare and distribute reports and assist in budget creation.

Skills

Excellent time management skills

Strong customer‑service skills

High‑quality data collection and reporting capabilities

Proficiency in MS Excel

Effective decision‑making skills

Job description

To provide everyday excellence in supporting and assisting Schools, addressing their enquiries, resolving issues, and ensuring a positive customer experience. This involves handling various customer interactions, including phone calls and emails, logging and updating tasks. Interactions and tasks to be completed within the account standard level agreement. The Facilities Administrator should strive to provide outstanding experiences to any customer they deal with knowing that they will leave an everlasting impact because of the positive interaction delivered.

Responsibilities

• Handle day‑to‑day queries from stakeholders, escalating complex issues as required and managing routine administrative tasks promptly.
• Calmly reassure callers in emergency situations, taking ownership and ensuring the task is created, assigned and an update given on ETA.
• Collect, organize and maintain data in line with established quality standards, supporting data assurance processes.
• Prepare and distribute reports and budgets, assisting in budget creation and year‑end reconciliation in collaboration with the financial team.
• Assist in implementing new systems and processes to improve efficiency.
• Provide support in preparing materials for annual briefings and other presentations.
• Ensure accurate documentation and adherence to internal policies and procedures.
• Participate in training courses, completing them in a timely manner.
• Engage in performance reviews as part of the commitment to developing people.

Qualifications

• Excellent time management skills.
• Strong customer‑service skills.
• Timely and accurate handling of queries and administrative tasks.
• High‑quality data collection and reporting capabilities.
• Effective support in budget preparation and reconciliation.
• Effective decision‑making skills.
• Ability to manage multiple priorities and work collaboratively.
• Proficiency in data handling and reporting tools, office skills, particularly MS Excel.
• Committed to delivering a customer‑focused service that meets stakeholder requirements.
• Conscientious and proactive in customer delivery.
• Trusted communicator.
• Ability to work on own initiative while remaining a team player.
• Proactive decision maker.
• Strong people focus and approachable.
• Flexible and organized approach.
• Able to remain objective under pressure.
• Behaviour: Committed to delivery of a customer focused service that meets varying stakeholder requirements, Conscientious approach to customer delivery, A trusted communicator, Ability to work on own initiative and still remain a team player, Proactive decision maker, A strong people focus/approachable, Flexible and organised approach.