Connections Projects Support Specialist

UK Power Networks (Operations) Ltd; England; On-site; GBP 36,000; Full time

Job summary

A leading utilities company in the UK is seeking a Business Support Assistant to join their Connections Projects team in Bury St Edmunds. This role involves managing customer applications, handling technical queries, and ensuring regulatory compliance throughout the Connections Quotes process. The ideal candidate should possess strong customer service skills, IT proficiency, and an appreciation for industry regulations. The position offers a competitive salary of £35,158 plus benefits including a bonus, annual leave, and private medical cover.

Benefits

Competitive salary

3% bonus

25 days' annual leave

Private medical cover

Exceptional pension scheme

Qualifications

• Passion for customer service and strong IT skills required.
• Appreciation of health, safety, and regulatory frameworks in the electricity industry.
• Experience in Connections business or technical awareness preferred.

Responsibilities

• Manage customer applications and support designers with requests.
• Handle technical queries ensuring regulatory compliance.
• Produce performance reports and maintain project records via SAP.

Skills

Customer service

Strong IT skills

Solution-focused approach

Tools

SAP

Job description

A leading utilities company in the UK is seeking a Business Support Assistant to join their Connections Projects team in Bury St Edmunds. This role involves managing customer applications, handling technical queries, and ensuring regulatory compliance throughout the Connections Quotes process. The ideal candidate should possess strong customer service skills, IT proficiency, and an appreciation for industry regulations. The position offers a competitive salary of £35,158 plus benefits including a bonus, annual leave, and private medical cover.