Connections Advisor

Dixons Carphone; Poole; Hybrid; GBP 26,000; Full time

Job summary

A leading technology retailer in Poole is seeking a Connections Advisor to ensure accurate telephony connection requests. You'll work in a hybrid model post-training, striving for exceptional customer service in a fast-paced environment. Desired skills include strong administration and attention to detail, along with good knowledge of Microsoft Excel. The role offers a competitive salary, performance bonuses, and various employee benefits.

Benefits

Performance related bonus

Product discounts on the latest tech

A range of wellbeing initiatives

25 days holiday plus 8 public holidays

Responsibilities

• Ensuring the completion and timeliness of all activities according to monthly schedule.
• Ensuring all credit vets, connections, upgrades, migrations, porting requests are completed professionally and accurately.
• Taking an active role in ensuring requests meet the criteria of the networks.
• Keeping up to date with all network changes and propositions.

Skills

Experience of working to tight deadlines

Attention to detail

Strong administration skills

Good working knowledge of Microsoft Office, specifically Excel

Flexible approach to work

Job description

Poole
Specialist Business Centre, Merck House, Seldown Lane, Poole, BH15 1TW

Fixed Term Contract for 12 months
Full Time
Grade 1
Salary - £25,521.60 per annum

Working Hours/Shift pattern - 40 hours per week, Monday to Friday: 9:00 AM- 6:00 PM

Hybrid working: Once fully trained, you will get the opportunity to work on a hybrid basis working approximately 2 days in the office per week, though full on-site attendance may be required if performance concerns arise.

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best‑known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.

As a Connections Advisor, you’ll work alongside experienced colleagues to ensure all telephony connection requests are completed accurately, while providing an industry‑leading customer experience.

This is a fast‑paced role, where you’ll need to work accurately and quickly to meet your team and individual targets. But don’t worry, as well as your initial training period, you’ll be joining an established team so there will be people that can offer help and support.

Role overview:

As part of this role you’ll be responsible for:

• Ensuring the completion and timeliness of all activities according to monthly schedule
• Ensuring all credit vets, connections, upgrades, migrations, porting requests are completed professionally and accurately within agreed timescales
• Taking an active role in ensuring our partner’s and customer’s requests meet the criteria of the networks
• Taking individual responsibility for keeping up to date with all network changes and Currys promotions and propositions

You will need:

• Experience of working to tight deadlines
• Attention to detail
• Strong administration skills
• Good working knowledge of Microsoft Office, specifically Excel
• Flexible approach to work

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• Performance related bonus
• Product discounts on the latest tech
• A range of wellbeing initiatives
• 25 days holiday plus 8 public holidays

Join our Business Sales team and we’ll be with you every step of the way, helping you make this role your own and develop the career you want. We’ll give you the chance to learn new skills, try out different opportunities and work with teams across the business to help you progress quickly.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [e-mail] and we’ll do our best to help.