Configuration Supervisor

CDW LLC.; Rugby; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology solutions provider located in Rugby is seeking a dedicated manager for their UK configuration team. The role involves overseeing daily operations, ensuring process compliance, and driving team performance. Ideal candidates will have extensive experience in configuration procedures, excellent leadership abilities, and strong communication skills. This position offers a chance to make a significant impact in a supportive work environment.

Qualifications

• Extensive knowledge of underlying configuration procedures.
• Excellent communication, leadership, and organizational skills.
• Ability to work under challenging deadlines.

Responsibilities

• Manage day-to-day operations of the UK configuration team.
• Drive accountability and productivity among Team Leaders.
• Ensure adherence to company policies and procedures.

Skills

Configuration procedures knowledge

Stock management

Microsoft Office skills

Communication skills

Performance KPI presentation

Overtime management

Analytical skills

Health and safety knowledge

Leadership skills

Organizational skills

Motivation skills

Interpersonal skills

Time management

Multitasking

Tools

Microsoft Office

Job description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Job Summary

You will be responsible for the day-to-day running of the UK configuration team in a cost‑effective and efficient manner, leading the shift and managing process compliance. You will also manage process execution and ensure the team adheres to all provided procedures while maintaining efficiency and accuracy.

What you will do

• Continuously look at development opportunities within the team for succession planning in line with the company’s vision for the future
• Day‑to‑day management of the Configuration function, focusing on administration, accuracy, and leadership
• Drive accountability from Team Leaders
• Work alongside Team Leaders to develop their leadership skills
• Provide day‑to‑day direction to Team Leaders and the wider team to ensure productivity remains high
• Set a daily vision for the shift, communicating issues and successes from other shifts and departments
• Work closely with other Supply Chain Supervisors to promote a one‑team ethos and shared challenge resolution
• Drive adherence to the CDW way code of conduct
• Set an exemplary example to the wider team
• Hold the team to account for their professional behaviours
• Maintain internal and external service levels
• Business management including KPIs, waste reduction, target setting and overtime management
• Manage performance, appraisals, disciplinary actions, recruitment and absence management
• Liaise with internal and external customers
• Follow health and safety procedures

What we expect of you

• Extensive knowledge of underlying configuration procedures
• Stock management skills
• Excellent Microsoft Office skills
• Excellent communication skills
• Collating and presenting performance KPIs
• Overtime management
• Excellent analytical skills
• Good knowledge of health and safety legislation and working practices
• Excellent leadership skills and a proven drive towards excellence
• Excellent communication and organisational skills
• Professional, with a positive ‘can do’ attitude
• Honest and hardworking
• Self‑motivated and proactive, with the ability to motivate others
• Ability to listen to ideas, identify issues, and work with coworkers to overcome them
• Attention to detail
• Proven record of responsibility and a positive work ethic
• Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly
• Capable of multitasking, efficiently managing time and resources
• Ability to work to challenging deadlines with a positive approach
• Fully supporting and selling ideas to coworkers
• Desire for continuous development and self‑improvement for yourself, the team, and the department
• A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner

We make technology work so people can do great things.

CDW is a leading multi‑brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers navigate an increasingly complex IT market and maximise return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.