Conference & Events Coordinator

MERCURE; Oxford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable hotel chain in Oxford is seeking a dedicated individual to promote positive guest relations and manage inquiries efficiently. The ideal candidate will exhibit remarkable customer service skills, be service-oriented, and thrive under pressure. Responsibilities include maintaining hotel knowledge, handling guest requests, and addressing complaints tactfully. This role requires flexibility and teamwork in a fast-paced environment. Must be eligible to live and work in the United Kingdom.

Qualifications

• Experience working in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Must have eligibility to live and work in the United Kingdom.

Responsibilities

• Maintain knowledge of hotel features and services.
• Handle phone calls and inquiries according to guidelines.
• Build relationships with clients and promote hotel services.
• Address and handle guest complaints effectively.

Skills

Flexibility

Responsive

Service minded

Attention to detail

Ability to identify problems

Dynamic

Job description

Job Description

Maintain complete knowledge of the following (to include but not limited to) :

• All hotel features / services, hours of operation
• Hotel function space, entertainment options, menus and floral decoration options
• Hotel safety guidelines and evacuation plan
• Scheduled daily group activities
• Maintain high level of knowledge of competitors’ product
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
• Liaise with banquet team to ensure correct set-up of function to meet clients’ needs
• Arrange site inspections for potential clients
• Promote positive relations with guests and attend to all requests expediently and courteously
• Acknowledge and handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
• Follow-up with in-house events to ensure on-going service to the guest
• Develop professional relationships with key players in the designated Market segment to build business
• Maintain good relationships with counterparts at competing hotels
• Up-sell and promote hotel’s facilities and services at every available opportunity in order to maximize sales revenue

Qualifications

• Flexibility
• Responsive
• Service minded and guest oriented
• A thorough and methodical approach
• Ability to identify problems
• Attention to detail,
• Dynamic

Additional Information

Your experience and skills include :

Ability to work well under pressure in a fast paced environment

Ability to work cohesively and collectively as part of a team

Add diplomas / certifications required if needed

Must be eligible to live and work in the United Kingdom