Concierge - SW London

Block Recruit; Greater London; On-site; GBP 27,000; Full time

Job summary

A luxury estate management company in London is seeking a skilled Day Concierge to deliver exceptional service to residents. The role involves managing the concierge desk, maintaining security, and ensuring a first-class experience in a prestigious residential environment. Candidates should have over 3 years of experience in hospitality or residential settings, excellent communication skills, and a commitment to excellence. This is a full-time position with a salary of £27,000 per annum.

Qualifications

• 3+ years of experience in a high-end residential or hospitality setting.
• Solid understanding of health and safety protocols.
• Proactive and professional demeanor.

Responsibilities

• Provide a warm and professional welcome to residents and guests.
• Manage concierge desk efficiently, handling inquiries and requests.
• Maintain safety and security through CCTV monitoring.
• Uphold the highest standards of customer service.

Skills

Excellent communication skills

Interpersonal skills

IT proficiency

Customer service skills

Job description

Day Concierge

📍London SW11
💷Salary: £27,000 per annum
🕒Full-time | 4 Days on, 2 days off pattern (8hr Shifts) (17 less working days each year compared with regular mon-fri working week)

A prestigious residential estate located SW London is seeking a highly motivated and experienced Concierge to join their team. In this key role, you will be the welcoming face of the estate, ensuring residents receive a first-class experience and that the environment is safe, secure, and well-maintained.

What you'll do:

• Be the primary point of contact, providing a warm and professional welcome to residents and guests.
• Efficiently manage the concierge desk, handling inquiries, deliveries, and resident requests with utmost care.
• Contribute to the safety and security of the estate through vigilant CCTV monitoring, reporting any concerns, and collaborating with the security team.
• Maintain a tidy and well-presented environment.
• Uphold the highest standards of customer service, ensuring a positive and professional experience for all.

Who we're looking for:

• Proven experience in a high-end residential or hospitality setting (3+ years)
• Exceptional communication and interpersonal skills, with the ability to build rapport with residents.
• Solid understanding of health and safety protocols.
• Strong IT skills, including proficiency in standard office software.
• A proactive, helpful, and professional demeanor, with a commitment to excellence.

Desirable qualifications:

• SIA Licence or CRB Certificate

If you are a dedicated and experienced concierge professional seeking a rewarding opportunity in a luxury environment, we encourage you to apply!