Concierge Security Officer

Manchester Arndale; Newcastle upon Tyne; On-site; GBP 22,000 - 26,000; Part time

Job summary

A leading UK facilities management company is seeking a Concierge Security Officer to provide excellent front-of-house service and maintain a secure environment. Responsibilities include managing access control, monitoring security systems, and responding to emergencies. Applicants must hold a valid SIA Licence and display strong customer service skills. The role requires flexibility for varied 12-hour shifts and offers opportunities for professional development in a diverse and inclusive workplace.

Qualifications

• Valid SIA Licence is essential.
• Previous experience in a concierge or security role is preferred.
• Flexibility to work varied 12-hour shifts, including days and nights.

Responsibilities

• Provide a professional and friendly front-of-house service.
• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and conduct regular security checks.
• Respond promptly to incidents, alarms, and emergencies.

Skills

Excellent communication skills

Strong customer service focus

Attention to detail

Ability to remain calm under pressure

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.

About The Role

Working pattern: This position is a support role with no set hours, to cover holiday and sickness. We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines front‑of‑house responsibilities with maintaining a safe and welcoming environment for clients, visitors, and staff.

Key Responsibilities

• Provide a professional and friendly front‑of‑house service.
• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and conduct regular security checks.
• Respond promptly to incidents, alarms, and emergencies.
• Maintain accurate records of daily activities and incidents.
• Assist with general enquiries and deliver excellent customer service.
• Ensure compliance with all security procedures and protocols.

Candidate Requirements

• Valid SIA Licence (essential).
• Previous experience in a concierge or security role (preferred).
• Excellent communication and interpersonal skills.
• Strong customer service focus and attention to detail.
• Flexibility to work varied 12‑hour shifts, including days and nights.
• Professional appearance and demeanour.
• Ability to remain calm and professional in high‑pressure situations.

Additional Requirements

All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.

How to Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability or age.