Concierge

Talent Finder; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury concierge service provider is seeking a full-time Concierge in Mayfair, London. This role involves delivering top-tier service to residents in a newly redeveloped building. Responsibilities include welcoming residents, managing requests, and maintaining security. The ideal candidate has experience in a luxury environment, outstanding customer service skills, and strong communication abilities. This prestigious position offers competitive pay and opportunities for professional development.

Benefits

Competitive salary

Opportunities for professional development

Supportive team environment

Qualifications

• Experience as a Concierge in a luxury environment is essential.
• Warm, approachable, and professional demeanour is required.
• Knowledge of local transport links and services is preferred.

Responsibilities

• Deliver exceptional front-of-house service to residents and guests.
• Manage resident requests efficiently.
• Maintain the security and safety of the building.
• Liaise with external contractors for daily operations.
• Maintain detailed records of visitor logs and incidents.
• Address resident inquiries promptly and courteously.
• Assist in maintaining the appearance of the building.
• Coordinate events and resident communication as required.

Skills

Impeccable customer service skills

Strong communication abilities

Excellent problem-solving skills

Proficiency in IT systems

Knowledge of local amenities

Job description

Job Title: Concierge

Location: Mayfair, London (Prime Mayfair Development)

Position Type: Full-Time

The Role:

Our client is seeking an experienced Concierge to become an integral part of the building, providing a best-in-class service to our discerning residents. They are offering a rare opportunity to be part of the launch of a newly redeveloped, prestigious period building in the heart of Mayfair. As their Concierge, you will play a key role from the very beginning, setting the tone for exceptional service and becoming a familiar, trusted presence for residents as they move into this exclusive address. You will be among the first to welcome clients to their new homes, building strong relationships from day one and providing the highest standard of personalised assistance. This is a chance to shape the identity of a landmark development, creating a lasting impression on those who will call it home. This role is ideal for a dedicated, experienced professional who takes pride in delivering impeccable service and values the opportunity to make a meaningful impact at an iconic new residence.

Responsibilities:

• Deliver exceptional front‑of‑house service to residents and guests, ensuring a warm and professional welcome
• Manage resident requests efficiently, including booking and execution of services, handling deliveries, and coordinating maintenance
• Maintain the security and safety of the building, including monitoring CCTV and controlling access
• Liaise with external contractors and service providers to ensure smooth daily operations
• Maintain detailed records of visitor logs, incidents, and resident interactions
• Address resident enquiries promptly, professionally, and courteously
• Assist in maintaining the appearance of the building
• Ensure the lobby, reception, and communal areas are immaculate at all times
• Assist with event coordination and resident communication as required

Requirements:

• Previous experience as a Concierge within a luxury residential development, a five‑star hotel, or similar high‑end environment is essential
• Impeccable customer service skills with a warm, approachable, and professional demeanour
• Strong communication abilities, both written and verbal
• High level of personal presentation and grooming standards
• Excellent problem‑solving skills and the ability to remain calm under pressure
• Proficiency in IT systems relevant to concierge duties (e.g., visitor management and booking systems)
• Knowledge of local amenities, services, and transport links within the Mayfair area is desirable
• Flexible availability to cover shifts, including evenings, weekends, and public holidays
• SIA Licence (preferred but not essential)

What Our Client Offers

• Be part of a prestigious development in one of London’s most iconic locations
• Competitive salary
• Opportunities for professional development and career progression
• A supportive, professional team environment

If you are passionate about luxury service and thrive in a prestigious setting, our client would love to hear from you. Please submit your CV and a brief cover letter outlining your suitability for the role.