Compliance Manager

Coleman Research; Reading Street; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global consulting firm based in Reading, UK, seeks a Compliance Manager to lead daily operations and manage a global compliance team. The role involves ensuring adherence to compliance standards, managing client relationships, and implementing compliance processes. Ideal candidates should possess 5-8 years of applicable experience, including people management in a fast-paced environment. Join us for competitive salary, health benefits, and a hybrid working environment that fosters your career development and success.

Benefits

Competitive Salary & Bonuses

Excellent Health Benefits

Flexible Working Environment

Generous Time Off

Parental Leave

Qualifications

• 5-8 years of relevant experience in a compliance role.
• At least 1 year of people-management experience.
• Experience managing daily compliance operations.

Responsibilities

• Lead Compliance function and daily operations.
• Manage and develop the global Compliance team.
• Serve as the primary compliance contact for clients.

Skills

Attention to detail

Strong judgment

Professional communication

Education

Bachelor's degree

Job description

About Us

At VISASQ/COLEMAN, we connect businesses with hard‑to‑find expertise through our extensive global network of subject matter experts. VISASQ/COLEMAN is a partnership formed by VisasQ Inc., Asia's leading expert network and the only publicly traded company in our field. Through VisasQ’s merger with Coleman Research, a trusted expert service provider with over 20 years of experience, VISASQ/COLEMAN offers tailored consulting solutions for consulting firms, asset management funds, and corporations seeking primary research insights.

Our mission is to eliminate barriers to knowledge by facilitating direct exchanges of critical insights across industries. We take pride in utilizing our comprehensive internal database of qualified experts, along with our ability to custom recruit specialists for each project, ensuring our clients receive timely and relevant information to inform their decision‑making processes.

With offices in Phoenix, Raleigh, New York, London, Reading, Hong Kong, Singapore, and Japan, we empower our clients to navigate complex markets and gain a competitive edge. Join us in revolutionizing informed decision‑making by transforming how businesses access expert insights.

For more information, visit our website.

The Opportunity

As Compliance Manager, you will lead the day‑to‑day operations of the Compliance function, managing a small global team and serving as the primary point of contact for compliance matters across the business and with external clients. Reporting to the General Counsel & Chief Compliance Officer, you will ensure client, regulatory, and internal compliance standards are consistently upheld while supporting the training and development of compliance talent and helping guide the organization through evolving compliance needs in a fast‑paced, client‑driven environment.

This is a hybrid role, with a strong preference for candidates based within a commutable distance to our Reading, UK office, overseeing compliance operations across our U.S., EMEA, and APAC offices.

Responsibilities

Compliance Operations & Oversight

• Lead the day‑to‑day operation of the Compliance function, ensuring work is prioritized, completed, and reviewed accurately.
• Serve as the primary escalation point for compliance issues, exceptions, and time‑sensitive requests.
• Monitor compliance activity across inboxes, Slack, and project workflows.
• Ensure consistent application of compliance standards across clients, projects, and expert engagements.

Team Leadership & Development

• Manage, coach, and develop a global Compliance team through regular one‑on‑ones and team meetings.
• Delegate work while maintaining accountability for quality, timelines, and outcomes.
• Set and review individual and team goals, providing clear performance feedback.

Client Compliance & Due Diligence

• Act as the primary compliance contact for clients, including compliance officers and legal counterparts.
• Conduct standard and non‑standard due diligence calls and support client audits and questionnaires.
• Interpret client‑specific compliance requirements and translate them into clear internal processes.
• Build strong, trusted relationships with client compliance teams.

Training, Programs & Documentation

• Lead compliance onboarding for new hires and deliver recurring compliance training throughout the year.
• Maintain and update compliance policies, procedures, and training materials.
• Ensure compliance documentation is accurate, organized, and audit‑ready.

Systems, Process & Quality Control

• Oversee the setup and maintenance of client and company compliance rules within internal tools.
• Identify and resolve errors, inconsistencies, or gaps in compliance workflows.
• Partner with internal teams during process changes, system updates, or automation initiatives.
• Recommend and implement improvements to compliance processes and controls.

Risk Management & Issue Resolution

• Proactively identify and manage compliance risks related to expert engagement, data integrity, automation, and AI usage.
• Investigate and resolve issues involving fraudulent experts or policy violations.
• Ensure privacy and data protection standards are upheld across regions.
• Partner with Legal and senior leadership on emerging compliance risks.

Global & Regional Support

• Provide compliance coverage across U.S., EMEA, and APAC regions.
• Support time‑sensitive client requests and priority issues across time zones.
• Help train and support regional team members to ensure consistent global standards.

Requirements

• 5‑8 years of relevant work experience in a compliance role within a professional services, consulting, financial services, or research environment.
• At least 1 year of direct people‑management experience.
• Hands‑on experience managing daily compliance operations and handling escalations in a fast‑paced, client‑driven setting.
• Experience interpreting client compliance requirements and implementing them through operational processes.
• Experience conducting client due diligence calls, audits, or compliance questionnaires.
• Strong judgment, attention to detail, and ability to manage sensitive issues.
• Clear, professional written and verbal communication skills, including client‑facing interactions.
• Ability to manage multiple priorities across global teams and time zones.
• Bachelor’s degree required.

A successful Compliance Manager will be able to effectively manage their team, oversee daily compliance operations, and foster relationships with clients and stakeholders. They will be an expert on compliance‑related matters and will have the ability to suggest and enact improvements to the compliance program and processes.

Why Join Us?

• Competitive Salary & Bonuses – Performance‑based bonuses and/or commission, awarded on a monthly, quarterly or annual basis.
• Excellent Health Benefits – BUPA Private Healthcare paid at 100% and dental employer contributions.
• Pension – Planning for your future.
• Flexible Working Environment – Choose between working in the office or remotely 50/50 with our hybrid work policy.
• Generous Time Off – Statutory leave plus Responsible Paid Time Off, 7 sick days, and 10 holidays off.
• Parental Leave – Time off to support and bond with your growing family.
• Ongoing Learning and Development – Training aligned with our core values.
• Team Engagement – Regular team outings, social events, and tenure gifts.
• Employer‑Provided Technology – All necessary technology will be provided.
• Corporate Social Responsibility Days – Paid service days to give back to the community.
• Commute Reimbursement – Employees are eligible for some commute reimbursement.

As a Compliance Manager, you will have the opportunity to further develop your career in the rapidly growing market research industry, with meaningful ownership, visibility, and impact.

Become a part of our dynamic team and build a better future—one insightful connection at a time!

Equal Opportunity Employer

At VISASQ/COLEMAN, we pride ourselves on being an equal opportunity employer. All employees are required to sign the Company’s standard non‑compete agreement as part of the employment condition.