Compliance & Governance Lead - Permanent

Dorset Clinical Commissioning Group; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A health services organization in Bournemouth is seeking a Compliance and Governance Officer to oversee compliance within a temporary staffing environment. You will provide expert advice on right-to-work processes, lead audits, and maintain data quality. Ideal candidates will have a degree and experience in compliance within the NHS. This role includes developing SOPs and contributing to service improvements while maintaining safety and standards within staffing operations.

Qualifications

• Educated to degree level or equivalent experience.
• Experience in a compliance and governance role within NHS.
• Strong analytical skills for interpreting complex information.

Responsibilities

• Take leadership of compliance and governance activities.
• Provide expert advice on right-to-work and compliance checks.
• Oversee daily workflow of compliance activities and audits.

Skills

Analytical skills

Attention to detail

Problem-solving

Effective communication

Education

Degree or equivalent experience

Tools

Excel

Power Query

SQL

Job description

Detailed job description

and main responsibilities

Key Responsibilities

• Take operational leadership of compliance and governance across the Temporary Staffing Service, ensuring all bank and agency workers meet NHS Employment Check Standards and Trust requirements.
• Provide expert advice on right-to-work, DBS, statutory / mandatory training, registration checks and agency worker compliance, resolving complex issues and escalating risks where necessary.
• Oversee the daily workflow of compliance activity , supporting the TSS coordinators and ensuring checks are completed safely, accurately and within required timescales.
• Lead and refine compliance auditing processes , identifying gaps, inconsistencies and improvement opportunities across systems and workflows.
• Maintain high-quality data in our temporary staffing systems, working closely with BI and Workforce Information colleagues to improve reporting, dashboards and compliance intelligence.
• Produce accurate and timely reports on compliance performance, risks and trends for service managers and senior leaders.
• Develop and update Standard Operating Procedures , helping to embed consistent and efficient working practices across the team.
• Build strong working relationships with internal teams, agency partners and external stakeholders to resolve issues quickly and maintain safe workforce supply.
• Support the continuous improvement agenda within TSS, contributing ideas, identifying service risks and helping shape more efficient governance arrangements.
• Provide training, guidance and day-to-day support to TSS coordinators, ensuring they have the knowledge and skills to carry out compliance work to a high standard.

At University Hospitals Dorset, you’ll be part of a service that is evolving rapidly. This role offers the chance to influence how we manage our temporary workforce, strengthen governance and improve the experience of our staff and service users.

Please see the full job description for complete role requirements.

This post has been provisionally evaluated at Band 5, but is subject to formal Agenda for Change job-matching confirmation.

Person specification

Qualifications

Essential criteria

• Educated to degree level or equivalent experience.

Desirable criteria

• Qualification in governance, compliance, health administration or management.
• Certification or formal training in data analysis, Excel, Power Query, or SQL
• Training or qualification in HR, recruitment compliance, or workforce systems.

Experience

Essential criteria

• Experience in a compliance, governance, workforce, administration within NHS or similar regulated environment.
• Experience in interpreting and applying policies and statutory requirements.
• Proven ability to manage audits and compliance reporting.
• Experience analysing, interpreting and presenting complex information to varied audiences.
• Experience producing reports, dashboards or compliance summaries.
• Experience supporting or supervising staff, delegating tasks, and managing workflow.
• Experience resolving complex or sensitive compliance queries with sound judgement.

Desirable criteria

• Experience working within an NHS Temporary Staffing Service, workforce team or similar regulated environment.
• Experience working with temporary staffing systems such as HealthRoster, BankStaff, Locum’s Nest, or ESR.
• Experience in service improvement, SOP writing or process redesign.
• Experience in recruitment / pre-engagement checks, right-to-work processes, agency governance or data quality auditing.

Technical Skills and Competencies

Essential criteria

• Strong analytical skills, with the ability to interpret complex information and identify risks, trends and required actions.
• Ability to learn and apply digital tools to improve workflows
• Attention to detail, ensuring accuracy in data, documentation and compliance records.
• Ability to assess compliance status against a range of statutory, regulatory and contractual standards.
• Ability to plan, prioritise and manage a varied and unpredictable workload under pressure
• High standard of written and verbal communication, including preparing clear, structured reports.
• Confident in presenting complex or sensitive information to non-technical staff.
• Standard keyboard skills and the ability to work confidently across multiple workforce systems

Desirable criteria

• Experience using or querying ESR, HealthRoster, BankStaff, TempRE or similar systems.
• Experience writing or maintaining SOPs or process documentation.
• Knowledge of Power Query, SQL, coding logic, or BI / data reporting tools.
• Experience designing or improving automated workflows using Power Automate
• Advanced Microsoft Excel skills (including lookups, pivot tables, advanced formulas and data cleaning).
• Highly competent in Microsoft Office 365, including SharePoint, Lists, Outlook and Teams

Knowledge

Essential criteria

• Understanding of data confidentiality, GDPR and information governance in a workforce setting.
• Strong understanding of Right to Work legislation and DBS processes.
• Awareness of Trust and national expectations around agency usage, temporary staffing governance and safe staffing.
• Understanding of audit processes, quality assurance, and data quality improvement.

Desirable criteria

• Knowledge of NHS workforce terminology, recruitment practices and training compliance standards.
• Knowledge of NHS Information Standards and Model Hospital metrics.
• Understanding of wider workforce planning issues and the impact of compliance on service delivery.
• Knowledge of NHS Employment Check Standards and the compliance requirements for temporary workers